What are the responsibilities and job description for the Case Manager position at EASTCONN?
Case Manager (Workforce Innovation and Opportunity Act grant Youth with Disabilities Program Case Management Services) Located : Community Learning Center, Willimantic Full time, 40 hours, with benefitsPosition responsibilities include : Achieving recruitment and contractual performance goals for the Workforce Innovation and Opportunity Act (WIOA) Youth with Disabilities grant. Coaching eligible job seekers through employment plan action step development, training funding application procedures and job placement activities. Providing referrals to human services and community resources. Coordiantion with school Special Education departments, Bureau of Rehabilitation Services and Level Up Services. Completing basic mathematic equations for balancing budgets, assisting with training-funding applications or requesting support service funding on behalf of job seeking customers. Maintaining customer management database and required reporting. Guidance to job seekers on knowledge of local job market, training providers, and case management best practices. Updating and editing customer résumés and cover letters. Providing remediation and tutoring to individuals. Executing internal WIOA Youth program compliance checks on policies / program procedures in coordination with supervisor. Identifying and drafting programmatic best practices for incorporation into program improvement activities. Analyze program outcomes and performance data monthly to address programmatic performance maintenance, in collaboration with other WIOA Case Mangers and supervisor. Monitor monthly contact requirements for regional customer engagement. Required qualifications : Bachelor's Degree in Psychology, Sociology, Human Development, Counseling, Workforce Development, or other relevant degree field plus two plusyears related work experience (will consider reasonable alternative combination of education and experience). Experienced case manager (preference for employment services experience). Ability to thrive within diverse teams and serve people with diverse socioeconomic, racial, and ethnic backgrounds. Excellent customer service and communication skills, verbal and written. Advanced competency with Microsoft Word and Excel. Experience in program leadership activities (e.g.; training staff, overseeing work activities / data accuracy, monitoring progress) Capacity to complete data-entry tasks utilizing web-based systems, maintain accuracy and efficiency in fast-paced environment. Take independent personal responsibility for maintaining organized schedule amidst shifting priorities. Ability to travel within Eastern Connecticut and occasionally statewide with reliable transportation. Preferred qualifications : Knowledge of Disability services. Knowledge of One-Stop American Job Center services, partners, and programs. Competency in customer assessment techniques and career planning. Experience executing program compliance checks on policies / program procedures in coordination with a supervisory team. Understanding of person- and / or family-centered and trauma-informed service delivery. Intermediate to Advanced user of Google Suite (including : Drive, Docs, Sheets, Voice, and Forms). Job development and knowledge of the business community in Eastern Connecticut. Outreach and Marketing activities, such as social media page management. Bilingual preferred : English / Spanish. At EASTCONN, we believe that diversity is key to our success. We encourage candidates from all backgrounds to apply, including those who may not meet every listed qualification. Your passion, drive, and perspective are what matter most to us. As an EEO / AA employer, EASTCONN provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, and caste, which is protected by our policies. AA / EOEM / F / D / V
