What are the responsibilities and job description for the IT Support position at Eastdil Secured?
Job Description
Job Description
Salary : $70,000 - $80,000 Bonus
Overview
Eastdil Secured is the largest independent commercial real estate investment bank in the world, by volume, with nearly $3 trillion in completed transactions over the past 15 years. We uniquely combine commercial real estate and capital markets expertise to provide clients with advisory services and investment strategies for all major markets, transaction types, and asset classes. As a privately held firm with significant employee investment, we thrive on our intelligence-driven team, state-of-the-art technology, and collaboration across 21 offices and 3 continents. Our collective experience, expertise, and resources provide us with the ability to successfully execute the worlds most impactful transactions in the capital markets.
At Eastdil Secured, we seek individuals who have the expertise, integrity and dedication needed to drive meaningful impact for our clients. We hire and advance based on merit and actively engage talent with diverse backgrounds and perspectives, fostering a culture of creativity and innovation throughout our company.
Description
We are seeking a detail-oriented and technology-driven professional to join our team as an IT Support. This dual-role position is designed for individuals who thrive on solving complex technical issues and optimizing business processes through innovative IT solutions. The ideal candidate will be responsible for providing Tier I support to Windows users, with a secondary role supporting macOS users, maintaining system capabilities, and acting as a bridge between the application development team and project stakeholders.
Essential Functions
- Resolve complex issues relating to PC hardware, software applications, and mobile devices across global offices.
- Provide primary Tier I support for Windows users and secondary support for macOS users, escalating as necessary.
- Test existing equipment and programs to maintain system capabilities.
- Review new systems and software for projects or upon request.
- Deliver, set up, and configure end-user hardware, software, printers, and mobile devices.
- Use remote access software to troubleshoot technical problems efficiently.
- Utilize Help Desk software for managing and prioritizing workload, ensuring detailed documentation of work and resolutions.
- Familiarize with software and hardware used within the organization and assist in evaluating and recommending new technology.
- Train end users on proper use of hardware and software.
- Provide hardware / software / network technical assistance and configuration support to the Technical Operations team.
- Assist with the setup and support of audio or video conferencing equipment.
- Serve as a liaison between the application development team and project stakeholders.
- Identify and resolve project issues promptly to minimize disruption to timelines.
Education and Qualifications
Experience, Skills and Competencies Required
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Eastdil Secured will not sponsor visas for these positions and will not hire individuals whose work eligibility is based on, for example, F-1 or other student visa status. In addition, not only must candidates be able to work in the United States without sponsorship when hired, they must maintain the ability to work in the U.S. without sponsorship throughout their employment.
Salary : $70,000 - $80,000
