I.T. Support Helpdesk Technician

Position Open Notice
I.T. Support Helpdesk Technician

Part-time
Thatcher, Arizona

College and Area Information:

Eastern Arizona College’s District Offices are located in Thatcher, Arizona, a beautiful rural area with easy access to arid

as well as mountainous recreation. The College is located approximately 125 miles northeast of Tucson and 165 miles

southeast of Phoenix. EAC is a comprehensive community college offering five associate degrees across nearly 50

programs of study. Eastern Arizona College is the oldest member of the Arizona Community College system and is fully

accredited by The Higher Learning Commission.

Position Summary and Organizational Relationship:

The I.T. Support Helpdesk Technician position reports to the Director of Support Services and Learning Technology and
will perform a variety of duties including the ones listed below.

Required Qualifications:

Required qualifications to effectively perform job. An equivalent combination of education, training, and experience will be

considered.

• High school diploma, GED equivalent, or 1 years of prior experience.

• At least 1 year work experience trouble-shooting technical issues.

Preferred Qualifications:

• AA or AAS degree (or higher) in a computer-related field, or 2 years prior equivalent experience.

• Work experience supporting standard desktop applications

• Prior customer service experience.

• Self-starter who can work independently and as part of a team with moderate supervision.

Essential Functions:

• Provide first level technical phone support.

• Data entry and inventory of new equipment procured by the college.

• Prepare older computer equipment for auction.

• Dispose of non-functioning equipment according to guidelines.

Knowledge, Skills and Abilities:
May be representative, but not all-inclusive, of those knowledge, skills, and abilities commonly associated with the job.

• Technical knowledge related to computer hardware and software.

• Skilled in problem-solving technical issues.

• Ability to prioritize and manage their time effectively.

• Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.

• Ability to handle sensitive information and maintain confidentiality.

• Ability to use Windows electronic communication and information tools, Microsoft Office and cloud-based

• Excellent customer relations, demeanor and skills.

• Ability to communicate effectively in both oral and written form with a diverse internal and external audience.

• Detail oriented with good computer, typing, and data entry skills.

Physical Abilities:
Activities commonly associated with the performance of the functions of this job. The physical demands described below
are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Required to use close vision and be able to focus.

• Regularly required to talk and hear; frequently required to sit, stand and bend at the knee and waist, and walk.

• Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer.

• Must have finger dexterity and hand-eye coordination to work on computer, telephone, and related office

• Regular attendance is a necessary and essential function.

• Work is performed in an office environment.

• Subject to standing, walking, sitting for extended periods of time; bending, reaching above the shoulders and

Working Environment:
Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Work is performed in an office environment under general office conditions.

• Exposed to moderate noise levels.

Application Information:
Applicants should send a resume, a letter of application addressing each of the required qualifications and describing
experience related to the position responsibilities and a signed copy of the EAC application form, available on EAC’s
website (EAC Application Form). Application materials can be emailed to careers@eac.edu or mailed to the address listed
below:

Eastern Arizona College
Human Resources – SS 209
615 N. Stadium Avenue
Thatcher, AZ 85552-0769

The submission of all required application materials for the screening committee’s review is the responsibility of
the applicant. Applicants must be prepared to interview at their own expense.

Closing Date:

The position is open until filled. Review of applications will begin immediately and continue until the successful candidate

is identified.

Compensation and Position Availability:

The initial position compensation is $19.04 per hour. The anticipated position start date is as soon as practical once the

successful candidate is identified.

Questions:

Human Resources Department
Voice: (928) 428-8915
FAX: (928) 428-2576
E-mail: Careers@eac.edu

EASTERN ARIZONA COLLEGE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
Eastern Arizona College is in compliance with Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, and the Rehabilitation Act of

1973, and does not discriminate on the basis of race, creed, color, national origin, disability, age, or sex in any of its policies, practices, or procedures. This includes, but is

not limited to, admissions, employment, financial aid, educational services, programs and activities.

Eastern Arizona College complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, 20 U.S. Code § 1092(f) and the Higher

Education Opportunity Act of 2008, by distributing an Annual Security and Fire Safety Report. The report is intended to inform the campus community of campus safety

information, Clery Act crime statistics, on-campus housing fire data and statistics, and policies and procedures relating to sexual violence, emergency response, and other

safety factors. A copy of EAC’s Annual Security and Fire Safety Report can be found at https://eac.edu/student-life/campus-safety.php. Additional copies are available at the

Alumni Library (Thatcher Campus), the Learning Resource Center (Payson Campus), and the library (Gila Pueblo Campus). A paper copy of the report will be provided upon

request at EAC’s District Office, located at 615 N. Stadium Avenue, Thatcher, AZ.

A daily crime log listing all criminal and alleged criminal incidents reported to campus police/security is available on-site, during normal business hours, at each of the

campuses: EAC Police Department, located at 620 N. College Avenue, Thatcher, AZ (Thatcher Campus); Gila Pueblo Campus Administration Office, located at 8274 Six

Shooter Canyon Road, Globe, AZ (Gila Pueblo Campus); and Payson Campus Administration Office, located at 201 N. Mud Springs Rd., Payson, AZ (Payson Campus).

A fire log containing all reported fires that occurred at any of EAC's on-campus student housing facilities is available during normal business hours at the Housing Office,

located at 900 N. College Avenue, Thatcher, AZ.