Business Office Coordinator

POSITION SUMMARY:

The Business Office Coordinator oversees the activities within the Central Business Office including daily oversight of staff.  Typical daily duties include but are not limited to, encounter submission to billing department, oversight of the medical record process, and managing all community and hospital billing encounter audits and remote user audits.  This position is responsible for in-office audits to ensure policy and procedures are followed and performing special projects as designated by ECMPF management. This position requires travel between the Medical Group practices averaging 10-20% of the time.

EDUCATION/CERTIFICATION:

• High School education required.
• Associate degree, or higher, preferred.

EXPERIENCE:

• Minimum of five (5) years of experience in a medical office.
• Supervisory experience is a plus.

COMPETENCIES:

• Excellent communication skills.
• Computer skills to include Meditech, Allscripts Ntierprise and Clinical, Excel, Word and Outlook preferred.
• Ability to effectively manage multiple tasks and handle shifting priorities.
• Excellent organizational and detail-oriented skills.
• Ability to work independently with minimal daily oversight.

ESSENTIAL DUTIES and RESPONSIBILITIES:
Disclaimer: Job descriptions are not intended, nor should they be construed to be, exhaustive lists of all responsibilities, skills, efforts or working conditions associated with the job.  They are intended to be accurate reflections of the principal duties and responsibilities of this position.  These responsibilities and competencies listed below may change from time to time.

1. Oversee CBO daily operations and staff.
2. Manages paper encounter submission process for hospital departments not on electronic feed.
3. Manages all community and hospital billing encounter audits.
4. Manages remote user access audits as needed.
5. Assists in review of existing paper medical record review and storage process.
6. Responsible for in-office audits to ensure policies and procedures are followed.
7. Assists with weekly payroll functions including corrections.
8. Assists in vendor invoicing, AP coding, and payment tracking.
9. Distributes incoming mail and faxes.
10. Responsible for orientation, training and performance management of CBO staff.
11. Liaison between MPP and ECHN Medical Group to include Financial Assistance Program and contact for billing issues. 
12. Informs the Director of Business Operations of any operational problems and handles matters not requiring executive disposition.
13. Demonstrates the ability to use interpersonal skills to establish and maintain cooperative relationships with patients, families, physicians, managers and all other staff. 
14. Maintains strictest confidentiality and adheres to HIPPA guidelines.
15. Demonstrates excellent customer service skills.
16. Other duties as assigned.