Office Coordinator

ABOUT HOMEWATCH CAREGIVERS

Providing exceptional, person-centered care to home-based clients has been our mission since our company opened nearly two decades ago. We pride ourselves with our ability to adapt to the changing needs of our clientele, staying current with innovative approaches to care, our integration of cutting-edge technology, and providing excellent customer service. Additionally, our commitment to diversity and inclusion is reflected in our team of caregivers and staff as well as our clients. We believe all individuals deserve to be treated with the utmost dignity and respect, and we celebrate what makes our employees and clients both unique and a part of greater communities who make them who they are.

JOB DESCRIPTION

Under the direction of the Managing Director, the Office Coordinator ensures a positive initial and ongoing experience with Homewatch CareGivers. The Office Coordinator is actively involved with caregiver hiring and onboarding, maintaining client and employee files, assisting with internal and external communications, providing assistance to the scheduling team and other office personnel, and representing the company through phone, written correspondence, and face-to-face interactions.

SCHEDULE & ATTENDANCE

This is an in-office position. The Office Coordinator will report to work as scheduled except when the office is closed or approved for time off. The schedule is 40 hours per week from 9:00 a.m. to 5:00 p.m. Occasionally, special events may occur outside of normal hours.

PRIMARY JOB DUTIES

• Working closely with the Scheduling Team to understand hiring needs.
• Work closely with the Director of Client & Caregiver Engagement on recruiting strategy
• Scheduling and conducting caregiver interviews and orientations.
• Maintaining client and caregiver files.
• Conducting client quality assurance and caregiver check-in calls.
• Answering a multi-line telephone and directing calls appropriately.
• Regularly using standard office equipment and software such as computers, fax machines, copy machines, Microsoft Office products, scheduling software, and electronic visit verification (EVV) software.

THE IDEAL CANDIDATE WILL DEMONSTRATE THE FOLLOWING QUALITIES:

• Strong customer service skills in internal and external interactions and communicate kindly and professionally over a variety of media and settings including but not limited to phone calls, text messages, email, digital video conferencing, and in-person meetings.
• Excellent time management skills including the ability to prioritize, alternate between tasks, and complete tasks in an efficient and accurate manner.
• Ability to work collaboratively and supportively with a team and also take on individual assignments and duties.
• Appreciation for open and honest communication including giving and receiving constructive criticism, contributing ideas in and outside of office meetings, and being willing to try new approaches.
• Stay informed of federal, state, local, and company guidelines and requirements related to home care and contracted care services and implement them accordingly.
• Practice and enforce confidentiality, including but not limited to protecting proprietary, private, and other sensitive information related to the agency, clients, caregivers, and other staff.
• Cross-train to assist other team members with job duties in the event of their absence or changes in work load.
• Adapt to industry or company changes by engaging in learning opportunities and adapting to changes in job duties

QUALIFICATIONS

• Ability to perform the above job duties effectively and consistently. Prior experience is helpful but some on-the-job training is expected.
• Excellent problem-solving, customer service, relationship-building, and time management skills.
• Two years of customer service, especially in an office environment, is highly preferred.
• Current or recent work experience in home care, home health, or other healthcare fields is helpful but not required.
• Commitment to treating all individuals with fairness and respect regardless of age, race, ethnicity, gender identity, sexual orientation, abilities/disabilities, beliefs, country of origin, or any other factor.
• Ability to use common technology and adapt to new or evolving technology.
• Satisfactory results from a background check.
• Verifiable employment and references.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Interviewing & Onboarding: 1 year (Preferred)
• Home Care, Home Health, or Healthcare: 1 year (Preferred)
• Office-Based Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $21 - $23