Service Administrative Assistant & Driver

Job Title: Service Administrative Assistant & Driver                   

Department: Printer Service

Reports to: Director of Service

Effective Date: February 3, 2025

Eastern Engineering Supply is family-owned with more than 50 years in business and certified WBE and WBENC. Eastern Engineering provides wide format printers to the architects, engineering and construction industries and has expanded both its product line and the industries it serves by offering a full line of office copiers and printers. Our services include: Wide Format Printer Sales—for HP, KIP, Oce, Canon • Office Copiers for Xerox, Epson and Brother • Rental Plan • Repair Service • Ink, toner and paper supplies • Printing services, blueprint, reprographic, CAD plans, maps, spec books • Scanning for Blueprints • Historic Book scanning services • Digital plan room • eComm Construction Management software.

Eastern Engineering Supply is excited to welcome a Service Administrative Assistant/Driver to join our family-owned company, proudly serving the area for over 50 years. At Eastern Engineering, we take pride in our employees and promote a culture where everyone matters. Through culture and acquisition, we’ve experienced remarkable growth over the last few years. With over 70 employees across 9 locations in 5 states, we are seeking a candidate to play a crucial role with our company.

Job Summary:

The Administrative Assistant & Driver supports the Director of Service by providing exceptional customer service, handling administrative tasks, and ensuring efficient transportation of supplies. This role requires professionalism, organizational skills, and adaptability to manage a mix of office and driving responsibilities.

Duties/Responsibilities:

1.    Customer Service

·      Professionally answer phone calls and demonstrate courteous communication.

·      Address and de-escalate customer complaints or issues promptly and professionally.

2.    Data Entry & Scheduling

·      Perform accurate data entry tasks using computerized systems.

·      Maintain detailed and accurate records.

·      Tag equipment and assets as work orders are processed.

·      Assist with scheduling appointments effectively.

3.    Support

·      Provide general administrative support as needed.

·      Collaborate with other departments to facilitate smooth communication and workflow.

·      Help to maintain a clean and organized office environment.

4.    Driving/Transporting

·      Deliver supplies to nearby locations safely and efficiently.

·      Operate company vehicles in accordance with state and federal safety regulations.

·      Maintain accurate records of deliveries and report any issues promptly.

5.    All other duties as assigned by management.

Required Skills/Abilities:

·      Excellent verbal and written communication skills.

·      Excellent interpersonal and customer service skills.

·      Effective organizational skills with ability to manage multiple tasks efficiently.

·      Attention to detail and accuracy.

·      Excellent attendance.

·      Excellent time management skills with a proven ability to meet deadlines.

·      Proficient with Microsoft Office Suite or related software.

·      Problem-solving skills and a proactive attitude.

·      Ability to work independently and as part of a team.

·      Ability to function well in a high-paced and at times stressful environment.

·      Adaptability to balance office-based and driving tasks.

·      Familiarity with office equipment such as printers, scanners, and fax machines (preferred)

·      Valid driver’s license.

Education and Experience:

·      High school diploma or equivalent.

·      At least 1 year of customer service experience required.

·      At least 1 year of computer experience required.

·      1-3 years' experience in an administrative role.

Physical Requirements:

·      Prolonged periods of sitting at a desk and working on a computer.

·      Must be able to lift a minimum of 50 pounds at times. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Statement: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Pay Transparency: This position offers a competitive compensation package. A salary range or pay rate can be disclosed upon request or as required under applicable state and federal laws.