What are the responsibilities and job description for the Customer Service Representative 1/2/Senior position at Eastern Gas Transmission and Storage, Inc.?
BHE GT&S has an exciting career opportunity for a Customer Service Representative 1/2/Sr (Natural Gas Analyst) at our Columbia, SC location.
**Please note before application that this position is analytical in nature, specifically geared toward a “natural gas analyst” and is in no way related to a typical “call center” role.
As a Customer Service Representative, you will be a vital member of the transportation services team within a leading energy company. Your role will encompass various aspects of transportation duties requiring high attention to detail while multi-tasking, and analytical, problem-solving skills, while providing superior customer service.
- Essential Functions: Analytical and Problem Solving: Analyzes and processes natural gas nominations in accordance with regulatory requirements. Accurately performs daily processes on multiple electronic bulletin boards (EBBs) within the natural gas transportation nomination, confirmation, and scheduling timelines. Uses analytic methods and tools to perform capacity allocation. Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook).
- Customer Facing and Liaison: Serves as a point of contact for external customers regarding transportation related inquiries. Regularly communicates with interconnecting pipeline representatives to resolve pipeline discrepancies. Collaborates with internal stakeholders including operations, accounting, marketing, and IT. Performs testing of our proprietary EBB application as needed.
- Communication and Teamwork: Demonstrates a strong work ethic and sense of responsibility to the team. Participates in and conducts peer training and knowledge sharing within the team to foster continuous process improvement.
- Works a rotating schedule that includes a mixture of days, nights, weekends and 12-hour shifts. Holiday on-call duty is required.
Preferred Degree(s):
Mathematics/Finance
Customer Service Representative 1
- Bachelor's plus 0-2 years of experience
Customer Service Representative 2
- Bachelor's plus 3-4 years of experience
Sr Customer Service Representative
- Bachelor's plus 5 years of experience
All Levels
- Ability to perform data analysis and data entry.
- Ability to define problems, collect data and draw conclusions.
- Ability to communicate effectively, establish rapport and speak persuasively.
- Ability to negotiate problem solutions.
- Effective interpersonal skills
- Ability to work both independently and within a team.
- Must be reliable and consistently demonstrate high quality work.
- Experience in gas transportation or scheduling preferred.
- Knowledge of transmission pipeline system, facility operations, tariff provisions and service agreements preferred. Knowledge of customer facilities and operations, transportation rules and policies and interconnections preferred.
Education
Bachelor (Typically four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)
Preferred Degree
Business
Employees must be able to perform the essential functions of the position, with or without an accommodation.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Position descriptions are developed as guides for the employees of BHE GT&S. The management team of BHE GT&S reserves the right to modify job responsibilities and position requirements to meet the corporate business goals and needs.
