What are the responsibilities and job description for the Client Service Representative position at Eastern Maine Emergency Veterinary Clinic?
Joining a clinic with its own unique identity is like a cross-country car ride with your ears flapping in the breeze. Eastern Maine Emergency Veterinary Clinic looking to add a compassionate and skilled Client Service Representative to our team. The schedule for this role is still being finalized, but availability for Saturday and Sundays are required.
At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our high-energy environment means you’ll get to do it all and push your skills with the support of an excellent team. It’s the kind of freedom that feels like running at the speed of light into a 5-story pile of leaves – and that’s just the beginning. As part of our team, you’ll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.
Eastern Maine Emergency Veterinary Clinic is an emergency clinic originally formed by local veterinarians in hopes of delivering prompt and conscientious emergency care for patients after hours, on weekends, and during holidays. We are fully equipped and provide state-of-the-art care. All of our doctors and technicians have training and experience in emergency care. Our hours of operation are Monday-Thursday 5:30pm-8:00am, Friday 5:30pm-Monday 8:00am (Open 24 hours on Saturday and Sunday).
Eastern Maine Emergency Veterinary Clinic is in Brewer, Maine, a city of approximately 10,000 people, which sits just outside of the larger city of Bangor: population 150,000. Brewer is located on the tidal Penobscot River, with 10 nearby lakes and countless streams. There is plenty to do in Brewer such as hiking, kayaking, touring the local breweries, strolling on the scenic Brewer Riverwalk, and enjoying the active music/arts community. The city of Bangor and the International Airport are just minutes away. Bangor’s historic downtown is full of new shops, boutiques, and award-winning restaurants. The Bangor Waterfront is now a major regional event center with premier concerts and events. And, Bar Harbor, Maine, home of the world-renowned Acadia National Park, is about an hour’s drive away! https://emevc.com/
Client Service Representative
Eastern Maine Emergency Veterinary Clinic in Brewer, ME
Hourly pay rate ranges from $16-19/hour depending on experience and availability
WHAT YOU’LL DO
- Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
- Warmly greets clients
- Prepares patient files
- Receives and relays client correspondence and updates client financial records
- Answers client’s inquiries about basic animal care questions and routine procedures
- Admits patients and handles medical records entries accurately
- Prepares client invoices for services performed
- Handles payment transactions.
- Receives and relays telephone and email messages accurately and promptly
BENEFITS
We’re passionate about helping you reach your greatest pet-ential – both at work and at home. As a result, our total compensation package is as outstanding and rewarding as the world’s longest belly rub and ear massage combined:
- Great pay with competitive medical, dental, and vision insurance coverage
- 401K with 100% company match of up to 3%, and a 50% match for the 4thand 5th%
- Generous paid time off to help you achieve your purr-fect balance
- Employee Ruff-erral Program
- Company-paid life insurance, AD&D, and short-term disability (long-term disability available)
- Accident and critical illness insurance
- Bonding leave enhanced maternity benefit
- Flexible Spending Account (FSA) and Health Saving Account (HSA)
- Continuing education yearly allowance for skills development
- Certification fees reimbursement (eligible employees only)
- Commuter benefits, uniform allowance, and Employee Assistance Program (EAP)
- Free monthly wellness meetings focused on ways to reduce stress and anxiety, led by the medical director
- Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing
Plus, special benefits to utilize for your own pet:
- Pet Care: Discounts on veterinary services and products
- Pet Diagnostics: Discounts on reference lab testing
- Pet Food: Discounts on Purina pet foods
REQUIREMENTS
- High school diploma or equivalent
- Previous experience working as a Veterinary Receptionist / CSR is preferred but not required
- Significant experience with basic office functions in a busy office environment
- Must be a team player and have compassion for pets and their people
- Must have a flexible schedule and be able to step into shifts on evenings, weekends and holidays
Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.
Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls.
Employment will require the successful completion of references and background check.
Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
Learn more about our career opportunities at: https://rarebreedvet.com/careers/
Where uncommon support partners with joy.
Salary : $16 - $19