What are the responsibilities and job description for the Inside Sales Supervisor position at Eastern Metal Supply, Inc.?
Position Summary :
This position is responsible for interaction with new and existing customers in order to grow accounts. The candidate needs to be highly motivated and must possess a proven record of accomplishment in sales. This position will also act as a direct report for a team of Inside Sales Representatives.
Essential Duties / Responsibilities :
The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title :
- Communicate with customers, including but not limited to phone contact, written and faxed correspondence to ensure highest level of customer service and relations.
- Effective written documentation and communication with respect to quotes, sales orders, and other data as required.
- Maintain and interpret all quote documentation with accurate pricing and configurations; prepare quotes and contracts for potential customers.
- Establish personal rapport with customers in order to identify current and future customer needs.
- Generate prospective customers through cold calling, close sales generated by cold calling; follow up with sales leads.
- Submit call reports in a timely manner and prepare sales reports by collecting, analyzing and summarizing sales information.
- Interviewing, selecting, and training of employees
- Setting and adjusting Inside Sales Reps rate of pay and hours of work
- Directing, planning and apportioning the work of employees
- Maintaining production or sales records for use in supervision or control
- Appraising employees’ productivity and efficiency for the purpose of recommending promotions or other changes in status
- Handling employee complaints and grievances
- Disciplining employees (or making recommendations on discipline that are seriously considered)
- Determining the (sales) techniques to be used by employees
- Other duties may be assigned to meet business needs
- Report to the Inside Sales Manager
Qualifications :
Physical Demands / Work Environment :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions :
We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.
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