What are the responsibilities and job description for the Receptionist/Customer Service position at Eastern Metal/USA Sign?
Company Overview
Eastern Metal/USA Sign is a leading manufacturing company specializing in roadway safety products and custom signage. Our commitment to quality and innovation ensures that we provide reliable solutions for traffic management and safety.
Summary
We are seeking a receptionist to join our team at Eastern Metal/USA Sign. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance while contributing to our mission of delivering high-quality products.
Responsibilities
- Answer phones and sent them to the prior employees.
- Respond to customer inquiries via phone and email in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with internal teams to ensure customer satisfaction and timely delivery of products.
- Manage administrative tasks including data entry and office organization.
Requirements
- Proven experience in customer service or a related field.
- Strong communication skills, both verbal and written.
- Excellent time management skills with the ability to prioritize tasks effectively.
- Familiarity with phone systems and office management practices is a plus.
Job Types: Full-time, Part-time
Pay: From $15.50 per hour
Expected hours: 20 per week
Benefits:
- 401(k) matching
- Employee discount
- Life insurance
- Paid time off
- Parental leave
Schedule:
- 4 hour shift
- Monday to Friday
Work Location: In person
Salary : $16
