Clinic Supervisor

Position Summary:

Responsible for the successful management and operation of medical practices to include one or more specialty disciplines or clinic sites. Provides medical and/or surgical specialists with resources necessary to meet needs of patients and meet the financial objectives of the practice and group.

Position Accountabilities:

1. Builds strong, positive communication with physicians and works as a team to enhance the success of the practice.

2. Develops strong inter-department teamwork to meet the needs of the patients and physicians and drive decision-making and other actions.

3. Identifies and implements opportunities to build employee morale and individual motivation.

4. Responsible for profit and loss performance of assigned business unit. Participates in budget creation and expense management.

5. Analyzes and staffs front office and back office staff to meet needs of health care professionals and patients efficiently and courteously.

6. Collaborates with Human Resources to ensure personnel policy development and communication to staff to achieve consistency in labor and employee relations.

7. Works across organization in assisting with area of expertise; i.e. nursing, employee health, medical records, quality assurance. Serves as a role model for all staff.

8. Plans, evaluates, recommends, and implements new initiative when appropriate.

9. Selects and hires employees according to established guidelines. Monitors, coaches, develops, and evaluates performance of staff on an ongoing basis in accordance with applicable performance standards.

10. Responsible for assuring customer/patient services needs are met. Monitors patient service feedback and contributes to the process of resolving complaints and service issues. Plans and initiates process improvement and cost reduction opportunities.

11. Establish and maintain effective working relationships with vendors, employees, other managers, and physicians.

12. Responsible for OSHA and other regulatory training and compliance. Coordinates cleanness, orderliness, and safety of working environment with Environmental Services Manager.

13. Proactively identifies opportunities to expand revenue sources and ancillary services and reduce expenses.

14. Maintain confidentiality of sensitive information.

15. Document work processes as required.

16. Perform all other duties as directed.

POSITION QUALIFICATIONS:

Minimum Education: High School Diploma or equivalent. Bachelor’s degree from four-year college or university preferred. Current RN License.

Experience: Minimum 2 years management experience and/or training: or equivalent combination of education and experience. Experience in urgent care or ER management a plus.

Skills:

Excellent organizational and interpersonal communication skills.

Demonstrated ability to manage multiple priorities.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.

Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from groups to managers, clients, customers, and physicians.

Other Requirements:

Must convey a professional demeanor.

Must be able to act calmly and effectively in a busy or stressful situation.

Ability to communicate effectively in the English language in person, by phone, and in writing.

Require adherence to all policies and procedures, including standards for safety, attendance, punctuality, and personal appearance.

Physical Requirements:

Hearing: Adequate to perform job duties in person and over the phone.

Speaking: Must be able to communicate clearly in person and over the phone.

Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.

Other: Requires frequent bending, reaching, standing, walking, squatting, sitting, pushing, and pulling exerted regularly throughout a regular work shift. Requires manual dexterity to operate equipment and perform manual responsibilities.

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person