What are the responsibilities and job description for the Call Center Representative position at Eastern Radiologists, Inc.?
Job Summary: Answers incoming calls from patients, attorneys, insurance companies and workers comp claims on a daily basis. Hours for this position will be Monday-Friday 9am-5pm.
Major Job Functions:
- Assist with maintaining accounts through filing of insurance when needed, campaign review, payment plan creation, processing credit card payments, itemized bill generation, EOB review, and outside collection activities.
- Monitor past-due accounts in collection and payment plan write off work file, for any possible action that ERI can take to settle account before sending to outside collection agency.
- Send appropriate accounts to outside collection agency.
- Limited mail correspondence involving payment plans, credit card payments, insurance cards to be filed, and other new account information that may come in from patients.
Specifications:
- Education: High School Diploma
- Experience: Minimum of 1 year customer service or equivalent preferred.
- Certification/License/Registration: NONE