What are the responsibilities and job description for the Asst Dir - Business Operations position at Eastern Washington University?
Asst Dir - Business Operations
About Eastern Washington University:
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWUs 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washingtons second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelors and masters degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.
Job Summary:
We are currently seeking skilled and team-oriented applicants for the following position: Assistant Director for Business Operations
The Assistant Director for Business Operations is a full-time, 12-month, professional and, reports directly to the Director of HRL. This position is primarily responsible for overseeing the business operations of Housing and Residential Life. Specific areas of responsibility include, assignments, communication coordination, opening and closing, managing contract issues (exceptions and appeals), assessment and is the trainer for our housing management system. The Assistant Director will work in collaboration with the residential life staff to implement processes that are efficient and student centered. This position will participate in a rotational (every 3-4 weeks) 24-hour on-call Emergency/Duty Coverage for after-hours emergencies and ensure appropriate follow-up and communication.
The candidate selected for this position will be rewarded with competitive compensation and a comprehensive benefits package which includes highly subsidized health/dental plans, retirement plan with 100% university match, generous paid vacation and sick leave, 12 paid holidays (adjusted accordingly), tuition waiver benefit and more!
EWU expands opportunities for personal transformation through excellence in learning.
Required Qualifications:
- This position requires a Bachelors Degree.
- Three (3) years progressively responsible professional experience working in campus housing, hospitality management, business operations, or other comparable related experience.
- Excellent written, verbal and interpersonal communication skills
- Strong organizational and personnel management skills
- Demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.
Preferred Qualifications:
- Masters Degree in Student Affairs, Business Administration or related field
- Experience in student housing/higher education administration, with an emphasis in auxiliary operations, housing services, and business operations.
- Knowledge of StarRez and Banner
- Marketing and Social Media experience
- Experience implementing excellent customer service
Other Skills and Abilities:
Job Duties:
% of Time: 35
Responsibility / Duty: Housing Operations
- Manage the billing/accounting, customer service, room assignments, housing contract, and other administrative functions for all on-campus housing.
- Assist with ensuring compliance with all agreements, leases, and contracts pertaining to Housing and Residential Life. Examples include: cable TV, internet, vendor agreements, housing management system (Currently STAR REZ), etc.
- Manage all permissions to the housing management system.
- Interpret University policies, departmental policies, and procedures for employees, students, parents, and the University Community.
- Design administrative procedures that will promote excellent customer service, accuracy, and efficiency.
- Coordinate all elements of "opening and closing." (Marketing, volunteers, communication, etc).
- Act as departments primary custodian of records, including electronic and hard copy.
- Oversee the Housing Exceptions Committee and Contract Appeals Committee and all communication to students related to these two committees.
- Ensure that department is maximizing all features of its housing management software.
- Oversee summer housing and early arrivals.
Essential Function Indicator: Yes
% of Time: 20
Responsibility / Duty: Supervision/Training
- Select, train, supervise, and evaluate performance for the Office Manager.
- Provide training to Housing and Residential Life staff on the housing management system.
- Provide training to Housing and Residential Life staff on business processes and customer service.
- Work to create an environment of mutual support and encouragement of teamwork.
Essential Function Indicator: Yes
% of Time: 20
Responsibility / Duty: Marketing
- Manage Housing and Residential Life website.
- Facilitate texting campaigns for prospective students.
- Facilitate distribution of all marketing in collaboration with Admissions and MarCom which includes print, videos, web, and social media.
- Assist in developing and implement annual marketing and communications plan in collaboration with Admissions and MarCom.
- Organize HRLs participation in relevant admission recruiting events.
- Evaluate the effectiveness of our marketing and opportunities for enhancement.
Essential Function Indicator: Yes
% of Time: 15
Responsibility / Duty: Budget, Planning, Assessment
- Develop and assess student satisfaction with our business processes.
- Assist in planning for occupancy configurations for each academic year.
- Develop and update reports through housing management system related to occupancy, demographic, academic successes, etc.
- Manage and monitor operations budget.
- Manage budgets and follow department and university purchasing guidelines.
Essential Function Indicator: Yes
% of Time: 10
Responsibility / Duty: Leadership
- Be a positive role model and establish positive relationships with the University.
- Represent the department at university meetings and functions.
- Serve on Departmental or University Committees as assigned.
- Serve as liaison to AUAP, ELI, and Athletics on behalf of Housing and Residential Life.
- Other duties as assigned.
Essential Function Indicator: Yes
Conditions of Employment:
- This position requires meetings and events after hours and on weekends.
All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR and proof they are fully vaccinated against COVID-19 before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
- COVID-19 Vaccination and Exemption Information link: https://inside.ewu.edu/hr/
Salary Information: The salary range for this position is $55,195 (minimum) up to $58,000. Where the hired candidate will begin within this range is dependent on education, experience and skills.
Posting Date: 08/15/2022
Open Until Further Notice: No
Closing Date: 9/6/2022
Screening to Begin: 09/07/2022
Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.
To apply, visit https://jobs.hr.ewu.edu/postings/9125
EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
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Salary : $58,000
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