Care Coordinator

POSITION TITLE: Care Coordinator

POSITION LOCATION: Bloomington Service Center (202 St. Joseph Drive, Bloomington, IL 61704) or Peoria Service Center (507 E. Armstrong Ave., Peoria, IL 61603)

POSITION STATUS: Salary/Exempt

POSITION SCHEDULE: 40 hours per week

About Us

Easterseals Central Illinois is a trusted leader in pediatric therapy, empowering children with developmental delays, disabilities, and special needs to reach their fullest potential. Are you a highly organized, detail-oriented individual with a passion for helping others? Join Easterseals Central Illinois as a Client Access Scheduler and play a key role in connecting families to the life-changing therapy services they need. If you're ready to make a difference while thriving in a supportive and collaborative environment, we want to hear from you!

See the Impact:

Position Objective: The Care Coordinator ensures seamless coordination of care across the Bloomington and Peoria locations. This role oversees referral and intake review, attendance compliance, discharge outcome management, consent tracking, and community resource connections. The Care Coordinator collaborates closely with the Client Access, Care Coordination, and Clinical teams to enhance the client experience and ensure efficient service delivery.

Job Functions:

• Referral & Intake Coordination
  • Review incoming referrals for completeness (e.g., signatures, diagnoses, prescribed services).
  • Follow up with referring providers to obtain missing documentation.
  • Manage internal referrals and ensure appropriate routing.
  • Flag necessary alerts in the Electronic Medical Record (EMR) and communicate with the clinical team.
  • Verify and document all relevant client intake information, sharing it with appropriate departments (e.g., Medical Records, Client Financial Services).
• Client Attendance Compliance & Follow-Up
  • Monitor client attendance and enforce the attendance policy.
  • Communicate with families after no-shows or cancellations, providing education on policy expectations and scheduling tools.
• Discharge & Outcome Management:
  • Maintain and distribute monthly discharge outcome reports.
  • Ensure relevant information is tracked and shared for follow-up.
• Consent & Documentation Management:
  • Ensure all necessary consents are obtained when coordinating with external providers (e.g., schools, hospitals).
  • Regularly review and update consent records in the system.
  • Maintain accurate case notes, documentation, and electronic medical records.
• Community Resource Coordination:
  • Identify families in need of additional resources and facilitate referrals.
  • Connect families with funding sources, community organizations, and supportive services.
• Communication & Collaboration:
  • Serve as a liaison between clients, therapists, and staff to ensure timely care coordination.
  • Work with the Scheduling team to align client appointments with service availability.
• Administrative Support:
  • Assist with coordinating multidisciplinary care teams, including Occupational Therapy, Physical Therapy, Speech Therapy, and other programs.
  • Provide backup support to the Care Coordination and Client Access team.
  • Assist with special projects as needed.

Marginal Responsibilities:

• Support the training and onboarding of new staff in areas related to patient intake and care coordination.
• Perform other duties as assigned.

Education/Experience Requirements

• Bachelor’s degree in Psychology, Social Work, Child Development, or a related field preferred.
• Minimum of two years of experience working with families or in a medical office, preferably with individuals with special needs.

Competency Requirements

• Proficiency in Microsoft Office Suite and Electronic Health Records (EHR) systems.
• Strong understanding of evaluation, treatment, and discharge workflows.
• In-depth knowledge of community resources and how to access them.
• Familiarity with attendance, discharge, and client consent policies.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must have visual ability sufficient to read and complete written correspondence, reports, etc., and computer screen information.
• Frequent use of hands to grasp, handle, or feel.
• Regular standing, walking, sitting, and reaching.
• Ability to lift and/or carry up to twenty-five (25) pounds.
• Ability to drive to all Easterseals centers and service sites within a 100-mile radius, as needed.

Work Environment

• Routinely works in office environments with little exposure to excessive noise, dust, and temperature.
• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Compensation and Benefits:

Expected pay for this position is an annual salary of $40,000 - $45,000. Actual pay will be determined by experience, skills and internal equity. At Easterseals Central Illinois, we recognize and reward the dedication of our team members through a comprehensive benefits package designed to enhance both professional and personal well-being. As part of our commitment to fostering excellence, we offer the following:

• Generous Paid Time Off (PTO)
  • Vacation, Sick, and Personal time
  • Paid Holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving, and the day after Thanksgiving
  • Paid Holiday break from Christmas Eve through New Years Day
  • Event Days: Earn additional PTO hours if you volunteer with us
• Comprehensive Group Health Insurance
  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts for Medical and Dependent Care
  • Long-Term Disability, Accident, Critical Illness, and Hospital Indemnity Coverage
  • Life Insurance: Both Employer Paid and Employee Paid options available
• 401(K) with employer match
• Professional Development & CEU Allowance
• Easterseals qualifies for the Public Student Loan Forgiveness program

Easterseals Central Illinois is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Easterseals is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, call 309.686.1177.