What are the responsibilities and job description for the Technology Enabled Services Supervisor position at Easterseals Midwest?
Position Summary:
This position provides day-to-day supervision of technology-enabled services and staff. This position will supervise and provide technology-enabled services to ensure that individuals have the support they need to meet their goals. Ensures services meet organizational guidelines, funder requirements, and accreditation standards.
Essential Functions:
- Supervises program activities, including reviewing plans and goals with staff, communicating changes in individuals' health or behavior, and ensuring a safe and healthy living environment. Ensures program is operating within established staffing ratios.
- Provides technology-enabled services and oversight through monitoring electronic systems and sensors utilizing a variety of systems/software. Troubleshoots system issues as needed.
- Supervises staff, including interviewing, hiring, and training new employees. Provides coaching and feedback, and completes performance evaluations. Ensures staff are compliant with documentation and training requirements.
- Reviews individuals' support plans and ensures technology-enabled services are in accordance with plan outcomes and objectives.
- Responds to requests from individuals through electronic systems and provides one-on-one coaching as needed or as directed by support plan.
- Responds to crisis situations per established guidelines and ensures that appropriate procedures are followed in event of an emergency – may respond through technology or in person as needed.
- Supervises the maintenance of all required documentation for individuals served. Oversees and provides documentation for individuals and ensures compliance with organizational, funder, and accreditation requirements.
- Organizes and reports data related to individual plans, including monthly documentation, and attends support plan meetings and service coordinator visits and provides input into planning process.
- Attends staff meetings, in-services and opportunities for ongoing education and training.
Qualifications:
- Must have high school diploma or equivalent. Completion of college-level coursework in the human services field preferred.
- Must have at least 1 year of experience providing direct supports to individuals with disabilities.
- Previous related supervisory experience preferred.
- Must be able to work with a variety of computer/electronic systems and software utilized to support individuals. Must be able to operate remote electronic systems and troubleshoot issues.
