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Program Manager - Behavioral Health Urgent Care

Easterseals MORC
Southfield, MI Full Time
POSTED ON 1/26/2025 CLOSED ON 2/23/2025

What are the responsibilities and job description for the Program Manager - Behavioral Health Urgent Care position at Easterseals MORC?

Easterseals MORC is hiring for a Program Manager - Behavioral Health Urgent Care to help make a difference and become part of something bigger than yourself !

Benefits:

Dental / Health/ Vision insurance

Dependent care reimbursement, and up to 5 day paid FMLA for maternity, paternity, foster care and adoption

401K retirement plan

3 weeks of Personal Time Off (PTO)

Up to $125 bonus for taking 5 days off in a row.

10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)

Wellness Programs

We are a PSLF (Public Service Loan Forgiveness) Employer.

We provide bonuses and extra incentives to reward hard work & dedication.

Mileage reimbursement in accordance with IRS rate.

Free financial planning services through our partnerships with the LoVasco Consulting Group, Genesis Financial Partners, and SoFi.

Student loan repayment options

Pet Insurance

Awards:

Metro Detroit's 101 Best & Brightest Companies to Work For

Corp! Magazine Diversity Award Winner

West Michigan's 101 Best & Brightest Companies to Work For

Crain's Cool Places to Work

Oakland Parenting Awareness Coalitions' Family Friendly Employer of the Year

Qualifications:

  • Possess a Master's degree in Social Work, Counseling, or Psychology; plus professional licensure in your field
  • 5-10 years of exprience as a Clinician including 3 years of experience managing a team
  • Possess a valid motor vehicle operator or chauffeur's license.

Duties and Responsibilities:

This position will be the manager of Behavioral Health Urgent Care sites in both Oakland and Macomb County and will help oversee the development of the centers. If you're an experienced leader who has worked with individuals in crisis and you have a great deal of comfort with ambiguity, a passion for being innovative and program development, and are detail oriented with the ability to create written materials such as job descriptions, and protocol this position may be right for you!

  • Demonstrate the knowledge of diagnostic criteria for psychiatric and substance use disorders and treatment options.
  • Demonstrate comprehensive understanding and knowledge of the array of behavioral health and substance use disorder crisis services available within the community.
  • Demonstrate a comprehensive understanding and knowledge of crisis intervention strategies.
  • Responsible for managing all administrative and programmatic functions related to program(s) assigned
  • Enforces agency policies and procedures. Develops new procedures to support the Mission, Vision and Values of Easterseals MORC.
  • Develop and maintain protocols and toolkits including behavioral health and substance use crisis intervention techniques for each discipline within the team.
  • Conducts team meetings to review problem areas and develop solutions. Reviews case records with subordinate staff to ensure quality.
  • Instructs, assigns, schedules, checks and appraises performance. Hires and makes recommendations regarding disciplinary action and discharge, pay increases and/or promotions.
  • Create and maintain staff schedules ensuring adequate coverage during Behavioral Health Urgent Care hours which will include extended hours (some evenings and weekends).
  • Demonstrate the ability to identify stage of change and use interventions consistent with stage of treatment. Assist staff in developing strength-based, stage wise treatment matched crisis intervention, treatment plans, and aftercare that are designed to address identified individual needs. Prevent unnecessary emergency department visits by ensuring the provision of evidenced-based, appropriate, comprehensive, and satisfactory Behavioral Health Urgent Care services.
  • Ensure individuals receiving Behavioral Health Urgent Care are provided with appropriate aftercare plans and ensure follow up activities occur with individuals after the completion of the BHUC encounter.
  • Oversee and deliver acute care/crisis intervention for a complex population of members in a collaborative, interdisciplinary team model .
  • Effective supervision and leadership of clinical care within interdisciplinary team, ensuring highest quality of care.
  • Model and use the Spirit of Motivational Interviewing in all interactions with staff, individuals and stakeholders.
  • Provides outcome and strength-based supervision to staff utilizing a range of supervision techniques to foster professional development and performance, develop skill sets and increase individual outcomes. Conduct clinical case reviews that are competency based, strength based, culturally relevant and focus on improving individual outcomes. (i.e. utilize motivational interviewing with staff- direct, follow, guide approach.)
  • Assists staff in improving and updating professional skills by providing them with information such as pertinent conferences and seminars, new techniques in the field and current and pending legislation affecting behavioral health and substance use disorder services. Orients and develops new staff.
  • Acts as a liaison with other Management Team members, community agencies, advocacy groups, and other mental health and substance use service providers, maintaining an awareness of the full range of human services available in the community to support individual needs.
  • Identifies monitors and conducts improvement strategies based on program outcome measurements, adherence to contractual and budget standards, licensing and accreditation standards for employees and programs. Able to utilize outcome measurements in supervision including developmental tools to improve staff performance.
  • Provide support, education, and reinforce the use of prescribed medications to treat substance use and behavioral health disorders.
  • Knowledgeable of evidence-based practices utilized within Easterseals MORC, particularly those that can be employed in the Behavioral Health Urgent Care setting.
  • Full compliance with developing and monitoring PIP’s in accordance with the Supervision Policy.
  • Monthly supervision/coaching requirements met for all staff assigned as defined by Supervision Guidelines.
  • Full compliance in completing annual performance evaluations .
  • Demonstrates knowledge of principles of trauma informed care. Teach and ensure use of trauma informed care principles to the interdisciplinary treatment team.
  • Willingness to support and assist individuals with trauma related issues.
  • Participate after hours on call as required.

Salary : $125

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