FRONT DESK RECEPTIONIST

JOB SUMMARY: Provides energetic and friendly customer service and administrative support for the clients and internal staff of the Explorer Academy.

ESSENTIAL JOB FUNCTIONS:

• As the first point of contact, welcomes Easterseals’ clients, visitors, and staff and provides direction or assistance as needed.
• Maintains polite and professional communication via phone, email and in person.
• Handles office tasks, such as answering phones, filing, copying, and generating reports.
• Collects Easterseals’ Explorer Academy fees and secures monies in the secure dropbox.
• Conforms to all Easterseals Finance Department policies and procedures.
• Facilitates timely response to parent and staff requests.
• Ensures all children are accurately checked in and out of the center.
• Ensures all supporting documentation for children’s attendance is uploaded to Procare in a timely manner.
• Ensures all documentation is signed by parents in a timely manner and in accordance with Department of Children and Families’ regulations.
• Communicates with parents/guardians regarding required documentation and ensures compliance prior to entry.
• Maintains an accurate waitlist using the Easterseals’ data management system.
• Ensures the front lobby area is clean and welcoming for all who enter.
• Ensures all visitors/vendors/contractors who enter the building are signed in and out properly.
• Maintains a clean, safe, hazard-free work environment, ensuring unsafe situations are reported to the Director.
• Serves as the floater in the center, providing lunch breaks, bathroom breaks, and assists in the kitchen as needed.
• Ensures the building is closed and locked up at the end of shift.
• Completes other duties as assigned.
• Preserves the integrity and confidentiality of protected health information of Easterseals clients.
• Understands, acknowledges, and implements Easterseals privacy policies involving the disclosure of protected health information of Easterseals clients.
• Demonstrates a strong commitment to self-development.
• Completes all assignments and responsibilities, is flexible and a team player.
• Acts in accordance with the Easterseals behavioral expectations, mission, vision and values.

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent required.
• 2-3 years of clerical, secretarial, or office experience preferred.
• Previous experience working in a pre-school or daycare preferred.
• Proficient computer skills, including Microsoft Office required

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to organize time, set priorities, and meet deadlines.
• Detail oriented.
• Excellent interpersonal skills
• Ability to multi-task in a fast pace environment.
• Possess excellent oral and written communication skills.
• Ability to work independently with limited supervision.
• Positive attitude towards individuals with disabilities and the Easterseals work environment and philosophy.
• Willingness to be flexible.
• Possess the qualities of integrity, tact, and good judgment.

PHYSICAL CAPABILITIES:

• Able to stoop, kneel, crouch, and reach.
• Able to see clearly, close up.
• Able to express and/or exchange ideas in spoken word and in written
  communication.
• Able to receive oral communication via phone and in person.

USE OF TOOLS AND EQUIPMENT:

• Computer, printer, copier

WORK ENVIRONMENT:

• Willingness to work additional hours (when/if necessary).
• Employees are required to work in a drug-free workplace.
• Employees are required to work in a smoke-free workplace.