What are the responsibilities and job description for the Dispatcher/TOS position at Easton Coach Company LLC?
Responsibility Profile:
Schedule and dispatch drivers, vehicles or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs.
Relay information such as work orders or other messages to and from drivers and driving assistants.
Use telephones, two-way radios or text messages to contact employees.
Speak with supervisors or customers to resolve problems, requests for services or equipment.
Prepare daily work such as schedules.
Prepare work orders for crew or receiving work orders from work crews.
Facilitate communications within company assigned territories.
Keep and organize work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information.
Perform other duties as assigned.
Qualifications
One (1) year of transportation experience.
High School diploma.
Desired Minimum Qualifications:
- Valid Driver’s License
- Previous dispatch experience preferred
- Previous Customer Service experience preferred
- Must Pass a DOT Physical and Drug Test
- Experience with Via Scheduling Software a Plus
- Knowledge of service area a plus
- Stress-tolerant nature necessary to consistently, calmly and effectively responding to demanding, crisis and emergent situations while maintaining self-control and composure
- Flexibility and adaptability to change and considerable variability in both the nature and volume of work
- Effective and appropriate communication skills
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Varying shifts
- Holidays
- Monday to Friday
- Overtime
- Weekends required
Experience:
- Dispatching: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Norfolk, VA 23504: Relocate before starting work (Required)
Work Location: In person
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Easton Coach Company is a leader in passenger ground transportation, providing motorcoach and transit services to customers throughout the eastern United States.
