Dispatcher

Russell's Heating, Cooling, Plumbing and Electric, a NearU Company in Chesapeake, VA is seeking Dispatchers!

At Russell's Heating, Cooling, Plumbing, and Electric, a NearU Company, we are committed to our employees, to their development, and to their work-life balance.
We respect you; we value you; we are NearU! Join our team to have the career and life that you deserve.

Higher pay. Better benefits. More opportunities. Welcome to your new career at NearU. NearU is taking the traditional home services career path in an exciting new direction. We want you to be a part of that change. The success of our mission hinges on the success of our employees, which is why we dedicate more resources, time, and training for our people than any other home services company.

Perks of the job:

• A positive and employee driven work culture
• A career path tailored specifically to your skills and career and personal goals
• Top industry pay
• Everyone receives ongoing training
• Year-round stability with available overtime
• Ample opportunity for professional advancement
• Amazing benefits including medical, dental and health. Long and short term disability, Life and many more.
• 10 paid holidays
• PTO accrual beginning immediately
• 401k match
• Family Oriented

Responsibilities include but not limited to:

• Provide Fast Friendly and Fun customer service to both internal and external customers
• Answer incoming calls related to service, billing, and other departments.
• Schedule service/estimate appointments in a timely manner.
• Make outbound calls to book, confirm, and survey upcoming or completed appointments when not dispatching.
• Manage customer concerns and work to resolve them efficiently and effectively
• Accurately time in, out, and closeout technicians by the job.
• Support schedulers
• Escalates issues as required and ensures adequate follow-up/resolution.
• Other assigned duties as directed by management

Key Competencies:

• Honesty and integrity
• Excellent written and verbal communication skills
• Highly organized with a strong multi-tasking ability
• Critical Thinking and Problem solving
• Able to work well under pressure
• Strong team player but able to make decisions independently
• Detail-oriented
• Adept learner
• Proven ability to process high volumes of work with great accuracy
• Basic knowledge of Microsoft Office applications
• Knowledge of Service Titan Preferred

Requirements:

• High school diploma or equivalent
• 0-2 years of dispatch experience
• HVAC/Plumbing/Electrical company support experience a plus but not required
• Must be able to sit for long periods of time

All candidates are subject to pre-employment drug screenings and background checks
We consider all applications based on demonstrated education, experience and skills.
NearU is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, NearU may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $18 - $22