Community Manager

Description

Position Summary

The Community Manager is fully accountable for all property operations and reports to the Team Leader. The purpose of the Community Manager is to effectively manage and coordinate persons, activities, and available resources in order to accomplish the property objectives set forth by the Team Leader and the property owner. These objectives will include maximizing occupancy levels and property values. In addition, the Community Manager will train associates to assume all duties of the Community Manager in the event of his or her absence.

Primary Accountabilities

Achieve Results

1. Meet or exceed property targets for revenue, occupancy, and unit turnover timelines.
2. Manage and ensure all maintenance, staff, and related expenditures are within targets.
3. Meets or exceeds resident satisfaction surveys.
4. Assists the Team Leader in formulating budgets for each upcoming calendar year.
5. Assist the Team Leader in the development of all capital improvement budgets and expenditures.

Operational Excellence

6. Ensures that all business and administrative functions are completed in a timely and accurate manner. Such functions include, but are not limited to;

a. rents are collected when due and posted in a timely manner

b. all bank deposits are made immediately and reported to the corporate office on a daily basis

c. approve and submit all invoices to the home office for payment lease files are complete and that leases are being completed properly

7. Submits required reports to home office on a weekly and monthly basis

8. Maintains records of all aspects of management activity on a daily, weekly, and monthly basis

9. Ensure all property under management achieves satisfactory ratings from all local code or housing authority agencies.

10. Ensure all properties are managed and compliant with all local, state, and federal codes, laws rules and regulations, to include, but not be limited to, Fair Housing Act, the Americans with Disabilities Act, the Fair Credit Reporting Act, OSHA, and corresponding local or state level requirements.

11. Ensure all residents enjoy the benefits of living in a property community that is maintained in a professional, timely, and high quality manner at all times.

12. Ensure all resident issues, non-performance or payment, complaints, and related matters are handled and resolved in a highly service oriented and professional matter.

Relationship Management

13. Establish effective communication and favorable relationships with all residents, contractors, and staff working on property.

14. Develop and maintain positive, favorable relationships with all other company staff and departments.

15. Develop and maintain effective relationships with all third party contractors, partners, vendors, and related partners.

16. Develop and maintain effective relationships with all city, county, and state level agencies, safety personnel, housing authorities, and related community partners.

Leadership/Stewardship

17. Represent the organization in a highly professional manner, and uphold the mission and policies of the organization at all times.

18. Manage and ensure the hiring and development of a high performing staff team.

19. Ensure the safety and well being of all residents and staff on property at all times.

20. Ensure all staff are managed consistent and compliant with all local, state, and federal laws, rules and regulations.

21. Ensure all resources of the company are property protected, safeguarded against loss, and utilized consistent with their intended purposes.

Essential Functions

1. Physically walk and inspect the property on a regular basis
2. Coordinates with maintenance and make-ready staff to ensure timely reconditioning of apartments after move-out
3. Monitors and schedules all maintenance activities
4. Makes periodic inspections with residents of move-in/move-outs
5. Initiates and implements policies and procedures to maintain good communication with residents regarding complaints, service requests, and other issues
6. Hires, trains, motivates and supervises all on-site staff in order to achieve the operational goals of the assigned property
7. Performs new employee orientation, annual performance reviews, review and approval of timesheets, on-site staff instruction in employee procedures and guidelines, and termination of on-site staff when necessary
8. Conducts ongoing training with office staff in areas such as leasing paperwork, workplace safety, and any other type of training that may be needed
9. Attends scheduled corporate management meetings
10. Maintains records of all aspects of management activity on a daily, weekly, and monthly basis
11. Submits required reports to home office on a weekly and monthly basis
12. Conducts market surveys monthly and provides trend report information
13. Shops competition and is aware of neighborhood market conditions
14. Welcomes and shows property to prospective new residents
15. Handles incoming phone calls from prospective new residents and completes appropriate paperwork
16. Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.

Requirements

Qualifications

1. Experience

Position requires at least three years of experience in the field of on-site property management and one year of experience as a Community Manager, as well as a background in supervision and a successful track record of accomplishments.

2. Computer Skills

• Applicant must be proficient with Microsoft Word Processing, the on-site rental system, Microsoft Excel, Microsoft Outlook, and using the internet.

3. Work Hours

• Position requires a minimum of 40 hours per week, and applicant must be available evenings, nights and weekends for staffing needs and emergencies.

4. Education/Training

• High School Diploma (required)
• Certified Apartment Manager (CAM) (preferred)

5. Physical Requirements

• Stand and walk or sit alternatively depending on specific needs of the day (estimate 60% of time is spent on feet and 40% sitting at desk)
• Occasional need (33% to 66% of the time) to perform the following physical activities:

Bend/Stoop/Squat - Pick up litter; File

Climb Stairs - Inspect and show property

Push or Pull - Inspect and show property; Open and close doors

Reach Above Shoulder - Inspect property; Store/retrieve supplies

• Frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting and presenting property
• Constant need (66% to 100% of time) to perform the following physical activities:

Writing/Typing - Corporate and resident communications

Grasping/Turning - Telephone and doorknob use

Finger Dexterity - Operation of office equipment

• Lifting/Carrying (paperwork, deliveries, files, miscellaneous):

Over 25 lbs. - Rare need (less than 1% of the time)

20 lbs. – 25 lbs. - Occasional need (1% to 33% of the time)

Less than 20 lbs. - Frequent need (33% to 66% of the time)

Under 10 lbs. - Constant need (66% to 100% of the time)

6. Vision Requirements

• Constant need (66% to 100% of the time) to complete forms, read and review reports, read a wide variety of correspondence and view computer screen
• Frequent need to see small detail (33% - 66%)
• Frequent need (33% to 66% of the time) to see things clearly beyond arm's reach (inspecting property, neighborhood surveys)
• Must be able to determine colors properly, as in decorating, design, paint colors, etc.

7. Driving Requirements

• Frequent need (20% to 25% of the time) to utilize personal transportation to inspect apartment property and surrounding neighborhood, make trips to the bank and visit the home office or other properties
• Must have valid driver's license and automobile insurance

8. Working Environment

• Indoors (66% to 100% of the time); frequently outdoors, all conditions (1% to 33% of the time)
• Occasional exposure to caustics, solvents, oils, fumes, flammables, pesticides, etc. (less than 10% of the time)