Benefits Administrator

Benefits Administrator

Eastridge Workforce Solutions, a leading provider of workforce management solutions, is seeking a Benefits Administrator to support our clients’ benefits administration needs. In this role, you will work closely with Account Managers, assisting with day-to-day benefits operations, client renewals, and system updates while ensuring seamless communication and issue resolution.

Key Responsibilities:

• Act as a primary point of contact for clients, addressing administrative requests and internal inquiries.
• Ensure timely responses (within 24-48 hours) and effective resolution of client concerns.
• Identify trends and escalate concerns to the Account Manager.
• Provide support and training to the call center for client-specific escalations and resolutions.
• Update system documentation, including benefit class grids, rates, site content, and system access.
• Assist with renewal builds for administrative platforms, self-service portals, and EDI files.
• Conduct testing and monitoring of system changes while demonstrating platforms to clients and brokers.
• Manage processes to ensure all deliverables outlined in the Benefits Administrator guide are met.
• Train internal and external customers on system functionality for open enrollment.
• Research and resolve client escalations, collaborating with carriers, vendors, and internal teams.
• Continuously seek process improvements to enhance service delivery.

Qualifications:

Technical & Problem-Solving Skills:

• Strong proficiency in Microsoft Office, particularly Excel (VLOOKUP, formulas, sorting, filtering).
• Experience in health and welfare benefits is a plus.
• Analytical mindset with the ability to interpret data and resolve issues effectively.

Communication & Customer Service:

• Excellent verbal and written communication skills, with the ability to engage both technical and non-technical stakeholders.
• Strong listening skills with the ability to ask the right questions, understand client concerns, and propose clear solutions.
• Proven ability to deliver exceptional customer service and maintain positive client relationships.

Leadership & Work Ethic:

• Experience working in a collaborative team environment with a strong work ethic.
• Ability to manage multiple clients and adapt to a fast-paced, high-intensity setting.
• Highly organized with strong follow-through, attention to detail, and problem-solving skills.

Required Experience & Education:

• Bachelor’s degree in Business or a related field OR equivalent experience.
• 2 years of client support experience, preferably in group benefits administration or a related industry.

If you’re a detail-oriented professional with a passion for client service and benefits administration, apply today!

Benefits: Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge’s temporary employees. From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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