Billing and Client Relations Coordinator

Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. We are looking for a Billing and Client Relations Coordinator for a legal services firm. In this role, you will assist with client invoice processing, manage e-billing submissions, and support billing, collections, and new business intake processes. You will work closely with attorneys, clients, and administrative staff to ensure accurate invoicing, timely collections, and compliance with firm policies.

Responsibilities:

Billing:

• Assist with client invoice processing, including submissions to various e-billing systems.
• Support daily billing and invoicing activities, ensuring accuracy and timeliness.
• Utilize Aderant Expert billing and iTimeKeep software for billing functions.
• Troubleshoot billing system issues and escalate as needed.
• Assist attorneys and management with specialized billing arrangements.
• Perform full-cycle billing, including generating, logging, and tracking pre-bills and finalized invoices.
• Input and modify time entries using Aderant EA Pro Billing Workspace.
• Prepare and deliver invoices via mail or electronic submission.
• Set up and manage accounts on third-party e-billing platforms.
• Provide billing, accounts receivable, and payment analysis to partners and clients.
• Collaborate with internal teams to resolve billing discrepancies and streamline invoice processing.
• Assist in training new hires on billing processes and timekeeping systems.

New Business Intake:

• Support client and matter intake processes while ensuring compliance with firm policies.
• Review and validate client/matter data for accuracy in Aderant and other firm databases.
• Coordinate with attorneys and administrative staff to ensure proper documentation and approvals for new matters.
• Maintain and update client and matter records to ensure compliance with firm guidelines.
• Provide guidance on conflict and risk management processes.

Collections:

• Monitor and track outstanding accounts receivable, ensuring timely follow-ups on past-due invoices.
• Coordinate with attorneys and clients to facilitate payments and resolve outstanding balances.
• Generate and distribute collections reports for attorneys and firm leadership.
• Assist in developing and implementing strategies to improve collections and reduce aged receivables.
• Communicate with clients regarding payment statuses and resolve disputes as necessary.

Requirements:

• 2-3 years of legal billing experience preferred.
• Experience with electronic billing required.
• Proficiency in Microsoft Outlook, Excel, and report-writing software.
• Experience with Aderant EA Pro Billing required.
• Strong organizational skills with attention to detail.
• Ability to work independently while collaborating with attorneys, staff, and clients.

Compensation & Benefits:

• Medical, dental, and vision insurance.
• Paid time off (PTO).
• 401(k) with employer match.
• Hybrid work schedule: 4 days on-site, 1 day remote.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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