What are the responsibilities and job description for the Customer Support Specialist position at Eastridge?
Job Title: Customer Support Specialist
Location: Onsite, Las Vegas, NV
Job Type: Full-Time
Department: Customer Support
About the Role
We’re looking for a sharp, detail-oriented Customer Support Specialist to join our growing team. If you have a passion for helping others, a talent for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
In this role, you’ll be on the front lines—resolving customer support tickets, identifying and addressing issues, and helping to maintain a safe, positive, and professional experience for our community. Your ability to think critically, communicate clearly, and escalate key concerns appropriately will directly impact customer satisfaction and the integrity of our platform.
What You’ll Do
- Respond to customer inquiries via email, providing accurate, courteous, and timely support.
- Investigate potential fraud using internal tools and procedures, identifying trends and escalating critical issues.
- Moderate user-generated content (profiles, photos, descriptions) to ensure compliance with company policies and community standards.
- Use sound judgment to assess and escalate complex or sensitive issues.
- Troubleshoot a wide range of customer issues, drawing from internal resources and product knowledge.
- Communicate technical and procedural information clearly and professionally.
- Maintain accurate documentation of customer interactions in accordance with company policy.
- Stay up-to-date on product features, updates, and internal tools.
- Identify opportunities to improve customer experience and support efficiency.
- Represent the company with professionalism and a solutions-focused mindset in every interaction.
What We’re Looking For
- 1 year of customer service experience or equivalent (recent grads welcome!).
- Bachelor’s degree required (High school diploma or GED not accepted).
- Excellent written and verbal communication skills.
- Strong critical thinking and decision-making skills.
- A professional demeanor and commitment to delivering an exceptional customer experience.
- Experience with CRM/ticketing tools like Zendesk, Salesforce, or similar platforms is a plus.
- Familiarity with content moderation tools or policies is a strong plus.
- Comfortable working in a fast-paced, high-volume support environment.
- Experience in conflict resolution or de-escalation techniques is a strong advantage.
- Discretion and integrity when handling confidential or sensitive information.
- Proficiency in Google Workspace is a bonus.
- A team player with a positive attitude and a growth mindset.
Why You’ll Love Working With Us
This is more than just a customer support role—it’s an opportunity to directly contribute to a safe, respectful, and positive experience for our users. You’ll be part of a collaborative team that values your voice, supports your growth, and celebrates your contributions.
Ready to make a difference? Apply now and let’s build something great together.
#IPRO
Benefits: Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge’s temporary employees. From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.
Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.
Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
