What are the responsibilities and job description for the IT Service Delivery Specialist position at Eastridge?
Eastridge Workforce Solutions is seeking an IT Service Delivery Specialist for our client based in Acton, MA. This is an excellent opportunity to join a global leader in innovative medical technology, providing IT support to a team that makes a direct impact on improving the lives of those affected by diabetes.
- Location: Acton, MA
- Pay Rate: $30–$35/hour
Why Join Us?
- Contribute to improving end-user technology experiences at a global organization
- Work in a fast-paced environment with a team that values communication and collaboration
- Opportunity to grow in a role that bridges IT services and cybersecurity
What You’ll Do:
- Provide Tier 1 and 2 technical support for both local and remote users
- Troubleshoot network, server hardware, PC, Mac, iOS, Android, software, and telecommunications issues
- Support the IT needs of departments like corporate, manufacturing, supply chain, R&D, and field sales
- Document and escalate technical issues through the ServiceNow helpdesk system
- Create Knowledge Base articles to promote self-service support
- Assist with IT compliance activities (HIPAA, SOX404, GDPR)
- Support provisioning and deprovisioning of hardware and software access
- Foster a culture of continuous improvement within the IT Service Delivery team
What We’re Looking For:
- 1 years of hands-on ServiceDesk experience
- Experience with Windows and Mac operating systems and troubleshooting
- Proficiency with mobile device management (MDM) for Apple and Android devices
- Experience with endpoint management platforms like Microsoft SCCM and VMware AirWatch
- Strong understanding of secure endpoint management and ITIL practices
- Excellent communication skills (written and verbal)
- Ability to work in a fast-paced environment and manage competing priorities
Ready to make an impact? Apply today!
Benefits: Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge’s temporary employees. From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.
Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.
Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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Salary : $30 - $35
