What are the responsibilities and job description for the IT Trainer position at Eastridge?
Job Description
Job Description
Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. We are looking for an IT Training Specialist for a law firm specializing in legal services. This role provides IT support, develops training materials, and conducts training sessions for employees. The IT Training Specialist plays a key role in supporting the firm’s technical initiatives, from curriculum design to hands-on support.
Key Responsibilities Technical Training & Support
- Research, plan, organize, and conduct IT training programs, seminars, and conferences for attorneys and staff.
- Deliver new hire IT orientations, both in-office and remotely, tailored to specific practice groups and roles.
- Provide remote, desk-side, and classroom-style training on existing and new technologies.
- Develop and deliver application learning plans, training videos, quick reference guides, and other instructional materials.
- Assist the IT Manager in designing self-study materials and coordinating vendor-provided e-learning resources.
- Prepare learning plans and skills development roadmaps for employees.
- Evaluate existing and proposed training programs, recommending improvements as needed.
- Translate technical concepts into clear, user-friendly language.
- Track learner participation and training completions, generating reports for management.
- Develop and administer pre / post-hire technical skills assessments.
- Serve as the subject-matter expert on standard desktop applications and handle "how do I?" help desk tickets.
- Participate in project teams for technology rollouts and upgrades, including evaluation and testing.
Help Desk Support
Safety & Compliance
Qualifications & Requirements Education & Experience
Technical Skills & Competencies
Preferred Experience
Additional Details
Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.
Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
IPROPLUS
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