Salesforce Business Analyst

Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. We are hiring a Salesforce Business Analyst for a privately held, real estate investment and development company.

Job Duties and Responsibilities

• Provide support and enhance existing CRM and integrated web systems as part of the CRM and Marketing team.
• Manage day-to-day break-fix support and implement system enhancements through analysis, requirements gathering, functional design specification, testing, training, and documentation.
• Gather, analyze, and test incoming user requests, documenting tactical and strategic requirements for management, stakeholders, and developers to create business solutions.
• Serve as the functional expert for CRM applications and develop use cases and screen mock-ups that describe business processes and expected functionality.
• Identify and recommend CRM solutions tailored to the commercial real estate industry, leveraging existing technologies and previous project experience.
• Act as a liaison between business divisions and technical IT teams, conducting functional business requirements sessions and analyzing requests for new capabilities, enhancements, and system errors.
• Coordinate internal system release testing and User Acceptance Testing (UAT), ensuring effective issue resolution and managing all phases of testing for supported applications.
• Support the help desk ticket queues for assigned CRM and Web Marketing systems, ensuring timely analysis, investigation, follow-up, and accurate documentation of service desk requests.
• Produce process maps, system diagrams, logical data models, business requirements, gap analysis, report specifications, and other documentation required for project analysis and design.
• Create and manage system documentation throughout the quarterly release cycle, including standardized and detailed design documents.
• Design test plans, define test cases, and create detailed test scripts for UAT. Explore methods for automating testing with other teams and vendors.
• Maintain regular communication with management on daily activities and escalate issues in a timely and constructive manner.
• Perform other duties and projects as assigned.

Qualifications

• Bachelor’s Degree in Business Administration, Computer Science, or a related field.
• Minimum 7 years of experience, with at least 5 years as a CRM Business Analyst or Business Systems Analyst.
• Experience with Salesforce Sales Cloud (certifications preferred, but not required).
• Proven ability to lead meetings, conduct UAT independently, and evaluate data and report options. Familiarity with project management principles.
• Strong mathematical, technological aptitude, and basic project management skills.
• Ability to analyze and document complex business processes.
• Analytical thinking and ability to gather and interpret data to solve problems effectively.
• Understanding of technical concepts within the system environment.
• Exceptional written and verbal communication skills with a customer service-focused attitude.
• Highly organized, thorough, and able to handle pressure effectively.
• Strong experience with Google Suite (Docs, Sheets, Slides) and Lucid Charts.
• Positive attitude and a passion for continual process improvement and enhancing the customer experience.

Eastridge Workforce Solutions connects skilled professionals with meaningful career opportunities. Apply now to join a dynamic and innovative team in the real estate investment and development sector.

Benefits: Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge’s temporary employees. From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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