What are the responsibilities and job description for the Salesforce Business Analyst position at OSTechnical?
Senior Salesforce Business Analyst- Long Term contract.
W2 Only. On-site at Irvine, CA. No third parties please.
Sr. Business Analyst will be primarily responsible for support and enhancement of the existing CRM and integrated web systems. Responsibilities include day-to-day break-fix support as well as implementing enhancements and projects by means of: analysis, requirements gathering, functional design specification, testing, training and documentation of CRM and web systems.
This role will own the management of all requirements gathering, analysis, testing of incoming user requests, including effectively documenting and articulating tactical and strategic requirements to management, business stakeholders, and developers for the purpose of developing solutions for the business units involved.
This role will serve as the functional expert for CRM applications and develop use cases and screen mock-ups describing business processes and expected functional experience..
Serve as liaison between the business divisions and technical IT resources; interview staff and conduct functional business requirements gathering sessions; participate in primary and secondary research in the identification of solutions to meet business needs; analyze user requests for new capabilities, detail enhancements to existing systems, and new errors as found by the team and user community.
Coordinate internal system release testing and User Acceptance Testing (UAT) to facilitate effective and organized issue resolution. This includes training of the UAT team on the application and/or process change, and management of all phases of testing for the team’s supported applications.
Looking for:
- Minimum 7 years of experience with a minimum of 5 years of experience as a CRM Business Analyst or Business Systems Analyst
- Salesforce Sales Cloud Experience (Certifications preferred but not required)
- Experience leading meetings, ability to independently conduct UAT, and ability to extract data and evaluate report options. Familiarity with principles of effective project management.
- Ability to analyze and document complex business processes.
- Ability to think analytically, gather and interpret data to successfully solve problems.
- Must be able to understand technical concepts of the system environment.
- Exceptional written and verbal communication skills and a customer service attitude.
Must be extremely well organized and thorough. - Ability to see every problem or issue as a potential opportunity, strive for continual process improvement and approach daily tasks with a positive attitude and deep desire to elevate the customer experience.
- Expertise in Google Suite, especially Docs, Sheets, Slides and Lucid Charts.
- Excellent communication skills.
