Workplace Operations Coordinator - Hospitality

Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. We are looking for a Workplace Operations Coordinator - Hospitality to be responsible for providing exceptional event support and coordination, as well as assisting with general workplace inquiries and requests via a ticketing platform. This role helps create an intentional, inclusive, and engaging experience for all team members at the company's San Francisco office.

ABOUT YOU

You are eager to learn and apply yourself to processes and programs that support team goals and functions. You are comfortable communicating and working with teammates to solve problems quickly, even with limited information. You thrive in a fast-paced, ever-changing environment, stay self-motivated, and maintain a positive attitude. You consistently demonstrate strong verbal and written communication skills, stay organized, and keep track of the smallest details to ensure priorities are met.

RESPONSIBILITIES

• Support the Workplace Operations Specialist in executing event programming, including company-wide events, onsite team gatherings, liaising with vendors, and maintaining team resources.
• Participate in efforts to incorporate company celebrations, initiatives, and Employee Resource Group (ERG) recognitions into workplace events.
• Manage event-related tickets submitted by employees, ensuring timely response and adherence to service level agreements (SLAs).
• Communicate with event hosts to coordinate successful events that comply with office policies and procedures.
• Liaise with vendors for event-related services (e.g., janitorial, furniture, food/beverage, décor) as well as internal teams such as Physical Security, IT/AV, etc.
• Maintain inventory of event-related supplies and support ordering as needed.
• Utilize a ticketing platform to field and resolve workplace requests and inquiries, escalating when necessary.
• Perform general administrative tasks to uphold a high standard of service and presentation in the workplace.
• Maintain clear and consistent communication with workplace team members regarding facilities and security concerns.
• Support the Workplace Operations Lead and Manager with additional duties as needed.

EXPERIENCE & SKILLS

• A passion for fostering a positive employee experience through operational support.
• 3 years of customer service experience.
• 1 years of event planning or community management experience.
• Ability to remain agile and multitask effectively in a fast-paced environment.
• Strong ability to manage competing priorities and projects.
• Excellent interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively, including in emergency situations.
• Capable of prioritizing and delegating tasks as needed.

Benefits: Use this link bit.ly/4cGUQSh to learn more about benefits available to Eastridge’s temporary employees. From time to time Eastridge’s clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

#IPRO