Demo

Workplace Operations Coordinator - Hospitality

Vantage Point Consulting Inc.
San Francisco, CA Full Time
POSTED ON 2/12/2025
AVAILABLE BEFORE 5/11/2025

Job Title : Workplace Operations Coordinator - Hospitality

Location : San Francisco, CA

Duration : 9 Months

Job Description :

  • The Workplace Operations Coordinator - Hospitality is responsible for providing exceptional events support and coordination.
  • Supporting general workplace questions and requests via the ticketing platform.
  • Help create an intentional, inclusive, and delightful experience for all team members on site in the San Francisco office.

ABOUT YOU

  • You are eager to learn and apply yourself to the processes and programs that support the team goals and functions.
  • You are comfortable communicating and working with teammates to solve problems quickly and with limited information.
  • You thrive in a fast-paced, ever-changing environment, stay self-motivated, and employ a positive attitude.
  • You consistently demonstrate strong verbal and written communication skills. You stay organized and keep track of the smallest details to ensure priorities are met.
  • RESPONSIBILITIES

  • Support the Workplace Operations Specialist in executing events programming - including all-company events, onsite client events, liaising with vendors, and maintaining team resources
  • Participate in efforts to incorporate company-wide celebrations, initiatives, and ERG recognitions into workplace events on an annual basis
  • Intake and adhere to SLAs for all event-related tickets submitted by Client team members.
  • Communicate with event hosts to create successful events that comply with office policies and procedures.
  • Liaise with vendors for services related to events (e.g. janitorial, furniture, food / beverage, decor, etc.) as well as with internal teams such as Physical Security, IT / AV, etc.
  • Manage inventory of event-related supplies and support orders as needed
  • Utilize Zendesk ticketing platform to field & resolve inbound workplace requests & inquiries; escalating when necessary
  • Own general administrative tasks to uphold a high standard of service and presentation in the workplace.
  • Maintain consistent and clear communication with other workplace team members in regard to any facilities or security related concerns
  • Support the Workplace Operations Lead and Manager in additional duties as necessary.
  • EXPERIENCE & SKILLS

  • Be aligned with client’s Core values : Make it Happen, Uplift Others and Be Yourself
  • A passion for facilitating an overall positive employee experience through ongoing operational support
  • 3 years of customer service experience
  • 1 years of events experience or community management
  • Possess the ability to remain agile and multi-task effectively in a fast-paced environment
  • A passion for managing an overall positive employee experience through ongoing operational support
  • Strong ability to manage competing priorities and projects
  • Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations.
  • Capable of prioritizing tasks / duties as assigned and delegating tasks as needed

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