Customer Service

Join our Customer Service Team at Eastside Food Co-op in the Heart of Northeast!

PURPOSE:

Customer Service staff will provide excellent customer service at the cash register and customer service desk and fulfill all aspects of the Cashier and Eastside To-Go Staff job description. Customer Service staff will maintain a clean, stocked, and inviting work environment, and are positive contributors to the co-op team.

ALL CO-OP STAFF WILL:

• Use all available tools and resources in order to provide excellent and knowledgeable customer service to all customers, coworkers, and vendors
• Communicate professionally and respectfully with everyone you encounter while at work
• Adhere to all store and department policies and procedures
• Demonstrate regular, predictable good attendance
• Attend huddles and meetings as scheduled
• Commit to contributing to a positive, team-building work environment

ALL CUSTOMER SERVICE STAFF WILL:

• Perform and show proficiency in all aspects of the Cashier/Eastside To Go Staff job description
• Provide excellent customer service assisting with transactions, returns, ownership/FARE signups, co-op forms, in-store transfers, scanning/printing, and other processes
• Provide register and Eastside To-Go support as needed
• Coordinate communication between customers, departments, vendors, and outside contractors
• Staff, maintain, and stock the customer service desk
• Maintain community boards
• Utilize SMS to look up receipts, reports, and other details beyond what's available at the register
• Provide, collect, and distribute job applications and customer comment cards
• Answer the phone on behalf of the co-op, answering questions or directing callers to an appropriate recipient
• Check SharePoint and the customer service email daily as well as perform tasks with basic software
• Make inboxes for new staff at the direction of Human Resources
• Perform responsibilities as a deposit clerk and hand off deposit bags to Brinks
• Troubleshoot issues with the SMS register system
• Perform tasks as directed by Shift Leads and Managers

THE IDEAL CANDIDATE WILL POSSESS:

• Passion for high quality natural foods and co-ops
• Exceptional customer service skills
• The ability to balance multiple priorities
• Computer and organizational skills
• Self-motivation; comfortable taking initiative and prioritizing tasks
• Desire to grow skills and knowledge
• Weekend availability
• The ability to work with limited and no supervision

PHYSICAL DEMANDS

• Standing, sitting, bending, stooping, reaching, squatting, and walking for extended periods of time per shift
• Repetitive bending and lifting of loads up to 50 pounds; pushing and pulling carts weighing up to 400 pounds
• Environmental exposure to extreme temperatures (coolers, freezer, outdoors, etc.)
• Repetitive use of hands for grasping, pushing, pulling, and fine manipulation