Administrative Associate IV (Neighborhood Services)

Do you have great customer service skills? Excellent de-escalation skills? If yes, join us! We are currently accepting applications for an Administrative Associate IV in our Neighborhood Services Division. This position will perform complex and varied administrative duties for the Neighborhood Services Division and the City Manager’s Office. Duties include: assisting the public with related inquiries; assisting in file creation of cases; answering customer calls; and much more!

Requirements:

• A minimum of an associate degree in business administration, administrative professional, or a related field OR a minimum of three years of relevant work experience OR an equivalent combination of education and experience. 
• Maintain a working knowledge of municipal ordinances pertaining to assigned enforcement duties

Additional Reasons to Apply: 

• Receive 40 hours of vacation on your first day of employment, plus earn 80 hours of additional vacation time in the first year
• Receive 3 paid floating holidays and 8 paid regular holidays (in a calendar year)
• Potential to qualify for Public Service Loan Forgiveness
• Other excellent fringe benefits (paid sick leave, health insurance, life insurance, etc.)!

Application deadline: Sunday, March 2, 2025 at 11:59 p.m.

Interviews expected to take place March 10, 2025. Candidates will be notified via email if selected to interview.

POSITION SCOPE

Under general supervision, performs complex and varied administrative duties for the Neighborhood Services Division and the City Manager’s Office. Utilizing comprehensive administrative experience and general knowledge of the City, division, and municipal operations, this position performs complex administrative duties requiring initiative, professionalism, critical problem-solving skills, and the ability to make decisions in accordance with established policies and procedures. This position will have frequent in-person and telephone contact with personnel from other City departments, outside agencies, organizations, and the public regarding the City’s ordinances, policies, and concerns. 

ESSENTIAL FUNCTIONS

Greets and courteously assists the public. Utilizes de-escalation techniques, as needed, with upset customers.

Acts as the main telephone contact for the Neighborhood Services Division and the City Manager’s Office. Explains division/City policies and procedures to the public via telephone or in-person. 

Prepares and submits public notices for distribution to the media. 

Assists in Board, Committee, Commission, or Council meetings as needed. Documents meeting minutes. 

Performs assigned administrative duties for the Neighborhood Services Division and the City Manager’s Office including timesheet collection, travel statements, and other administrative duties as assigned. 

Works in the City’s financial system (Munis) for various projects, including creation of requisitions for departmental projects, payment of invoices, and procurement card reconciliation. 

Helps with the submission of the City Manager’s presentation materials to the City Clerk for boards, committees, commissions, and council meetings as directed.

Contacts other City departments or outside sources to obtain data and may exercise independent judgment in making decisions for the compilation of data.

Carries out data input and retrieval functions, as directed.

Assists other departmental clerical staff as needed and directed.

Designs and creates various documents including cover design, layout, and formatting of pamphlets, forms, plans, reports, applications, etc., for the department and various other departments as requested.

NON-ESSENTIAL FUNCTIONS

Performs other duties as required.

EDUCATION/EXPERIENCE/CERTIFICATIONS

An associate degree in business administration, administrative professional, or a related field OR a minimum of three years of relevant work experience OR an equivalent combination of education and experience is required. 

Must maintain a working knowledge of municipal ordinances pertaining to assigned enforcement duties. 

SKILLS/ABILITIES

Must have excellent customer service skills, de-escalation skills, and computer and office skills. Experience and proficiency in providing customer service to residents of different cultural and socioeconomic backgrounds is preferred. 

Must be proficient with Microsoft Office Suite, with the ability to learn other relevant software.

Maintain prompt, predictable, and regular physical attendance.

Must be able to take direction and work well with others.

Must be able to concentrate and perform accurately.

Must be able to react to change productively and handle other tasks as assigned.

Must be able to back-up fellow co-workers. 

SUPERVISION/DIRECTION RECEIVED

Neighborhood Services Manager, Deputy City Manager, City Manager

SUPERVISION/DIRECTION EXERCISED

None

Work is a combination of sedentary (sitting) duties with frequent walking, driving, standing, and lifting less than 20 lbs. in a professional office setting with a minimal presence of hazards. 

The City of Eau Claire is an Equal Opportunity Employer. 

Salary : $27 - $32