What are the responsibilities and job description for the Economic Support Specialist position at Eau Claire County?
JOB
The Economic Support Specialist determines eligibility and provides ongoing case management for Eau Claire County/Great Rivers Income Maintenance Consortium in a timely and accurate manner for public assistance programs such as Medical Assistance, BadgerCare Plus, Food Share/SNAP, Caretaker Supplement (CTS) and Wisconsin Shares Child Care subsidies.
EXAMPLE OF DUTIES
Directs expertise in public assistance programs, policies, and procedures to determine eligibility for assistance; conducts intensive investigative interviews to obtain and evaluate financial and non-financial information; researches and responds to financial and non-financial cross matches and alerts;obtains and verifies third-party information; collaborates with various agencies and support services; verifies appropriate levels of benefits and/or services.Researches, interprets, and applies federal, state, and local policies governing eligibility, legal rights, and responsibilities of applicants; determines correct public assistance benefits through direct client contact via office interview and telephone in compliance with required state and federal time frames; assesses individual and family needs to provide referrals to other agencies and community support services.Assures high levelof customer service emphasizing the department core values of welcoming, ethical, compassion, appreciation, respect, and excellence; answers phones in a call center setting; responds to questions; provides case status updates; processes changes; troubleshoots problems; responds to emergency needs; re-determines eligibility and processes verifications.Utilizes skill in personal computer operations including a variety of standard and specialized software programs; records, maintains, reviews, and regularly corrects benefit levels and other documentation regarding applicants, using Community Alternative Response Emergency Services (CARES) and CARES Worker Web (CWW) systems.Authorizes monetary benefits in childcare authorizations, FoodShare, fees for service and capitation rates for medical assistance and BadgerCare Plus; authorizes payment for caretaker supplement.Identifies risk factors such as AODA, domestic abuse, disabilities, or suspected child/elder abuse and reports to appropriate services.Demonstrates critical thinking to examine and report potential fraud, waste, and abuse as well as complaints and concerns regarding publicly funded and supported services; determines need for and prepares Fraud and Program Integrity referrals; performs basic math calculations to recalculate benefits for publicly funded and supported services;provides effective and credibletestimony at administrative hearings. Completes ongoing trainings regarding changes in the federal and state regulations and technical advancements.Performs other related duties as required or assigned.
SUPPLEMENTAL INFORMATION
Previous call center experiencePrevious work experience with benefit programs and determining benefit eligibility preferred.
The Economic Support Specialist determines eligibility and provides ongoing case management for Eau Claire County/Great Rivers Income Maintenance Consortium in a timely and accurate manner for public assistance programs such as Medical Assistance, BadgerCare Plus, Food Share/SNAP, Caretaker Supplement (CTS) and Wisconsin Shares Child Care subsidies.
EXAMPLE OF DUTIES
Directs expertise in public assistance programs, policies, and procedures to determine eligibility for assistance; conducts intensive investigative interviews to obtain and evaluate financial and non-financial information; researches and responds to financial and non-financial cross matches and alerts;obtains and verifies third-party information; collaborates with various agencies and support services; verifies appropriate levels of benefits and/or services.Researches, interprets, and applies federal, state, and local policies governing eligibility, legal rights, and responsibilities of applicants; determines correct public assistance benefits through direct client contact via office interview and telephone in compliance with required state and federal time frames; assesses individual and family needs to provide referrals to other agencies and community support services.Assures high levelof customer service emphasizing the department core values of welcoming, ethical, compassion, appreciation, respect, and excellence; answers phones in a call center setting; responds to questions; provides case status updates; processes changes; troubleshoots problems; responds to emergency needs; re-determines eligibility and processes verifications.Utilizes skill in personal computer operations including a variety of standard and specialized software programs; records, maintains, reviews, and regularly corrects benefit levels and other documentation regarding applicants, using Community Alternative Response Emergency Services (CARES) and CARES Worker Web (CWW) systems.Authorizes monetary benefits in childcare authorizations, FoodShare, fees for service and capitation rates for medical assistance and BadgerCare Plus; authorizes payment for caretaker supplement.Identifies risk factors such as AODA, domestic abuse, disabilities, or suspected child/elder abuse and reports to appropriate services.Demonstrates critical thinking to examine and report potential fraud, waste, and abuse as well as complaints and concerns regarding publicly funded and supported services; determines need for and prepares Fraud and Program Integrity referrals; performs basic math calculations to recalculate benefits for publicly funded and supported services;provides effective and credibletestimony at administrative hearings. Completes ongoing trainings regarding changes in the federal and state regulations and technical advancements.Performs other related duties as required or assigned.
SUPPLEMENTAL INFORMATION
Previous call center experiencePrevious work experience with benefit programs and determining benefit eligibility preferred.
