What are the responsibilities and job description for the Customer Service Representative - Buyer Experience position at EBAY?
This is a Remote Position
Must Be Located in Texas
eBay is a global commerce leader that allows you to shape how the world buys, sells, and gives. You’ll be part of a work culture that’s been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of eBay—does this sound like you? If so, we’d love to talk to you!
About the team:
As Customer Service Teammates we are able to support eBay customers and tackle their problems in the quickest, simplest, and easiest way possible. Our goal is to leave each customer feeling excellent about eBay along the way!
This Role:
- Supports eBay buyers on matters regarding site navigation, account setup and inquiries, payments, and other general questions.
- Provides engaging and compassionate customer service within a dynamic call center environment
- Effectively utilizes written and verbal communication to serve eBay customers
- Establishes and maintains customer trust
- Implements conflict management skills to de-escalate calls in a way that builds a positive customer experience
- Makes independent and insightful decisions keeping customer and company needs in mind
- Engages in weekly development sessions with Team Leaders and Coaches
- Maintains high performance metrics including quality, adherence, and customer satisfaction
Role Requirements:
- 3 years of consistent call center or relevant customer service experience required
- Preferably with a B2C environment
- A stellar communicator with the ability to speak effectively to customers from diverse backgrounds
- Proficient in computer setup and technical troubleshooting
- Customer-centric, allowing you to maintain high level of customer focus in a variety of different and complicated situations
- Skilled and insightful to the needs of customers
- Comfortable in a dynamic, fast-paced working environment.
Work from Home Requirements:
- Must Be Located in Texas.
- Have a secure workspace, preferably in a room or office with a door that closes it off from noises and distractions such as pets, children and other adults.
- Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) while working at home.
- Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)
- Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload
Our Benefits:
- Starting pay of $19.50/hr with differentials for swing and weekend shifts
- Benefits on Day 1 (Medical, Dental, Vision Insurance)
- 16 Days of Paid Time Off
- eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
- Teammates receive quarterly performance bonuses and yearly performance raises
- And many more at ebaybenefits.com
Job Type: Full-time
Pay: $19.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Experience:
- Customer service: 3 years (Required)
Work Location: Remote
Salary : $20
