What are the responsibilities and job description for the House Manager position at EBED Community Improvement Inc.?
Full Job Description
EBED Community Improvement Inc. is a non-profit company located in Upper Marlboro, Maryland. Our mission at EBED is to provide quality community and home-based services to participants with intellectual disabilities and their families throughout Maryland with integrity. We recognize our responsibility to maintain the highest standards of quality services and individual care through the employment, retention, and promotion of staff who demonstrate an attitude of service excellence and a commitment to all aspects of EBED’s mission. We strive to provide an environment conducive to personal and professional growth for our employees with a setting for a “participant first" attitude toward the day-to-day conduct of our business.
EBED is searching for experienced candidates for the position of House Manager. If you are looking for an exciting place to work, please take a look at the list of responsibilities and qualifications below.
Employment Status: Full-Time Exempt
Reports to: Residential Program Manager
Location: Upper Marlboro, Maryland
Generous Benefits & Salary:
Salary based on experience and qualifications. Excellent benefits including medical, dental & vision for team members and eligible dependents, defined benefit pension plan, and 403b plan. The organization also offers a generous paid time off (PTO) & holiday schedule.
Position Summary:
The House Manager is a full-time, direct-care position responsible for overseeing the safety, welfare, training, and overall operations of individuals under their supervision. This role ensures the implementation of best practices to provide quality clinical and environmental support, fostering growth, independence, and dignity for residents. The House Manager is a key member of the interdisciplinary planning team, providing direct care services while supervising staff, coordinating operations, and acting as an agency/community liaison. Additionally, this role supports the Nursing team in overseeing individuals' healthcare needs, ensuring proper medical care and adherence to health plans.
Primary Duties and Responsibilities
Consumer Support:
- Serve as a liaison, advocate, and coordinator for consumer engagement in support groups, vocational programs, transportation services, and community activities.
- Maintain open and supportive communication with consumers, families, resource connections, and community organizations.
- Ensure protective oversight of assigned individuals per their PCP and nursing plan of care, prioritizing safety and well-being.
- Communicate medical and health concerns to staff, agency nurses, and families.
- Foster a person-centered environment that supports individual choices in daily activities.
- Implement activities based on the individual’s person-centered plan.
- Notify day programs, transportation, and work locations of absences, emergencies, court hearings, or planned vacations.
- Transport and accompany individuals to required meetings and training sessions.
- Ensure meals are prepared in compliance with dietary requirements.
- Ensure Government IDs are current and facilitate transportation to the Social Security office as needed to maintain participants' financial and health benefits.
- Administer medications as scheduled.
- Assist individuals with dressing, grooming, toileting, personal hygiene, and daily living skills as needed.
Supervision & Training:
- Supervise Direct Support Professionals (DSPs) and provide training to ensure compliance with agency standards.
- Oversee new staff orientation and ensure proper integration into the home.
- Monitor and manage staff performance, including evaluations, development plans, and disciplinary actions.
- Serve as a mentor and role model, guiding staff on best practices for working with consumers, colleagues, and families.
- Ensure compliance with agency policies and procedures.
- Participate in interviewing and hiring new staff.
- Communicate pertinent issues to supervisors as needed.
- Coordinate staff schedules and on-call rotations.
- Assist with crisis prevention and intervention under the direction of a psychologist.
- Monitor and approve e-time and staff schedules.
- Carry a cell phone on a rotational schedule and respond to program needs, including shift coverage.
Medical Appointments:
- Complete participant appointments, by transporting participants residing in assigned homes or day programs to all medical-related appointments, ensuring arrival at least 15 minutes prior to the scheduled time. Ensure that all documents are thoroughly and accurately completed. Ensure all documents are delivered to the Program Coordinator for scanning into the electronic system, and communicate any recommendations or changes to nurses and program managers.
- Conduct monthly medication checks as required or transport medications to outside day programs when necessary.
- Ensure all relevant information, changes, and updates are communicated across applicable departments (e.g., residential, day, nursing).
- Assist with obtaining requested medical documents such as lab results and diagnostic reports to ensure medical records are up to date.
- Provide timely communication and advance notice to individuals' workplaces and/or day programs regarding scheduled appointments.
- Deliver monthly medication to day programs.
Meetings & Coordination:
- Attend and/or chair staff and management meetings, ensuring relevant information is communicated effectively.
- Attend consumer-related meetings (e.g., IP, BP, house, family) and ensure follow-up on action items.
- Participate in special projects and committees as needed.
Reports & Documentation:
- Ensure timely submission of all required reports (daily, bi-weekly, monthly, quarterly, and annual).
- Submit all required documents to CCS for PCP meetings, Behavior Specialists for BP reviews, and state-appointed guardians for court appearances upon request.
- Ensure attendance records are accurately marked upon completion by staff members.
- Complete monthly reviews of assigned participants' goals in iCare.
- Review all documentation completed by staff for assigned participants (e.g., CareTracker, MAR, weight records).
- Ensure fire drills are conducted as per policy and properly evaluated.
- Maintain an organized documentation and filing system.
- Assist with internal and external audits, surveys, and compliance monitoring.
Finance Management:
- Monitor program financial procedures, including utility usage and budget adherence.
- Oversee consumer financial transactions to ensure compliance with agency policies.
Maintenance & Safety:
- Ensure homes and vehicles are maintained in a clean, safe, and compliant condition.
- Conduct weekly environmental checks to maintain proper living conditions.
- Cooperate with agency and regulatory staff during inspections and investigations.
- Perform additional duties as required.
Other Responsibilities:
- Assist with clinical and administrative documentation for assigned shifts.
- Maintain effective communication with management and staff.
- Coordinate grocery shopping and household supplies for assigned locations.
- Remain available during and after business hours to address emergencies.
- Perform other duties as assigned.
Qualifications
Education & Experience:
- High School Diploma or GED with three years of experience working with individuals with developmental and/or physical disabilities (community residential setting preferred).
- Associate’s Degree in Human Services (experience preferred but not required).
- Bachelor’s Degree in Psychology or a related field (experience preferred but not required).
- Supervisory experience preferred.
Required Skills & Competencies:
- Ability to work independently with minimal supervision.
- Strong problem-solving and decision-making skills.
- Excellent communication skills (oral and written in English).
- Ability to implement innovative programs and ensure compliance with best practices.
- Knowledge of state regulations and accreditation standards (COMAR) for Residential Programs preferred.
- Ability to handle sensitive medical matters with discretion and professionalism.
- Strong counseling skills and ability to work with personnel at all levels.
- Valid driver’s license.
- Ability to analyze and resolve issues effectively.
Proficiency in the Use of Computers for:
- Electronic Software
- Internet Research
- Email Communication
Working Conditions & Hazards:
- Consumer behavior may change unpredictably, requiring adaptive responses.
Equal Opportunity Statement:
EBED is committed to providing equal employment opportunities to all qualified individuals, regardless of race, color, religion, national origin, age, sex, disability, sexual orientation, gender expression, veteran status, or marital status.
