What are the responsibilities and job description for the Commercial Insurance Customer Service Representative position at Eber & Associates Inc.?
Eber & Associates is Pittsburgh’s premier independent insurance agency. With over two decades of experience and 25 certified experts, we separate ourselves from our competition. Our company is dedicated to employing individuals who seek to work for someone that understands and listens to its employees’ needs. We provide our staff with competitive wages, excellent benefits and an overall great company to work with.
Our ideal candidate will provide support to our commercial insurance customers and should be detail oriented, reliable, and comfortable working independently. We are seeking an individual with 3-5 years of experience working with businesses to support their commercial insurance needs.
We have an immediate need to hire 1 customer service associates, at our corporate office in the South Hills.
This position requires experience, an active P&C insurance license, a valid driver's license, and reliable transportation, as the location is not accessible by public transportation
Apply now to be part of our organization.
What does the day in the life of an Eber & Associate employee look like?
- Providing one to one customer service to our clients by answering inquires by email and phone
- Gathering data in order to manage policies effectively
- Provide Claims Assistance
- Consulting on various insurance products and services
- Address client concerns
- Managing & Maintaining Accurate Records
- Providing Sales Support
What does our ideal candidate look like?
- A minimum High School Dipolma or Associate’s degree
- 3 – 5 years of relevant commercial insurance experience with an active property and casualty license in PA
- Familiarity with agency management software and tools commonly used in the industry
- Communication, attention to detail and problem-solving abilities
- Proficient in Microsoft Office
- Being empathetic and understanding towards customers' concerns and needs
- Strong analytical and problem-solving skills
- Excellent attention to detail and organizational abilities
- Team Player
- Ability to handle confidential information with discretion
- In-depth knowledge of insurance products and company policies
- Pass criminal background check and other pre-employment clearances
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 3 years (Required)
License/Certification:
- Driver's License (Required)
- Property & Casualty License (Required)
Ability to Commute:
- Pittsburgh, PA 15236 (Required)
Work Location: In person