What are the responsibilities and job description for the Client Services Specialist position at EBizCharge?
Headquartered in Irvine, California, EBizCharge by Century Business Solutions specializes in developing integrated payment solutions that facilitate electronic payment processing within ERP, CRM, Mobile, and eCommerce applications. Our applications are PCI compliant and fully integrated with major ERP/accounting systems, including QuickBooks, Sage, SAP Business One, Microsoft Dynamics, NetSuite, Epicor, Acumatica, and major online shopping carts, including Magento and WooCommerce. EBizCharge offers its employees unlimited earning potential, career advancement opportunities, and a dynamic work environment.
In our Client Services Specialist role, you will provide support to customers by doing virtual demonstrations, installations, and troubleshooting of our software products. Training is provided; however, good written, verbal communication skills and general computer skills are required.
Requirements:
- Perform software demonstrations showing potential clients how our product/service works.
- Work collaboratively with management, software development, project management, sales teams, and any other members of various departments.
- Assist Support team by reviewing records, following up with customers, assist via remote sessions, and update case documentation in CRM system.
- Ability to diagnose and document software related matters for development inquiries.
- Familiarity with remote software installations and troubleshooting.
- Ability to maintain a positive attitude and build rapport and relationships with customers.
- Willingness to put in the time needed to complete assigned tasks, including multi-tasking.
- Self-starter with the ability to ask questions, learn quickly and work independently.
- Strong proficiency in Microsoft Excel, Word, Outlook, and other computer-based programs.
- Must have strong communication skills and enthusiastically present solutions to customers and to work with a range of different personalities.
- Need to demonstrate exemplary written and verbal communication skills.
Qualifications:
- Bachelor’s degree in related field in highly preferred.
- Prior experience with training and/or demos on products or software is strongly desired.
- Familiarity with remote desktop protocol and screen sharing software to perform remote assistance.
- Experience with software installation procedures.
- Background in development, coding, or systems management.
- Experience implementing and maintaining ERP software systems.
- Working onsite is required.
Benefits:
- 100% employer paid benefits (including Medical, Dental, Vision, & life insurance) for selected plans for the employee.
- Retirement 401(k) plan with company match.
- Gym access, dry cleaners, car wash conveniently located within building.
- Generous PTO plan with an additional 9 Days Company Paid Holidays per year.
Job Type: Full-time
The Company is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations. The Company prohibits unlawful discrimination against any job applicant, employee, or unpaid intern by any employee of the Company, including supervisors and coworkers. Pay discrimination between employees of the opposite sex or between employees of another race or ethnicity performing substantially similar work, as defined by the California Fair Pay Act and federal law, is prohibited.
