What are the responsibilities and job description for the Ebling's ServicePlus is hiring: Service Writer - Myerstown in Myerstown position at Ebling's ServicePlus?
Job Description
Job Description
Salary : $64,000 to $75,000 / yr
Service Writer Job Description
Definition of a Hero in this position
Core Values Champion : Lives with integrity, driven by service, and focused on people, reflecting the core values of our company; Integrity Centered, Service Driven, People Focused.
Reliable and Punctual : Always on time and ready to contribute, demonstrating commitment through consistent arrival at work.
Customer Advocate : Listens attentively to customers, striving to exceed expectations and build strong, lasting relationships.
Clear Communicator : Provides timely, accurate updates to eliminate confusion, ensuring smooth and satisfying customer experiences.
Detail-Oriented : Diligently records and relays information with precision, preventing mistakes and enhancing operational efficiency.
Problem Solver : Tackles issues proactively, escalating when necessary to maintain seamless service delivery.
Efficient Multitasker : Manages various tasks and customer interactions with professionalism and speed, while maintaining high standards.
Professional Representative : Upholds professionalism in appearance, attitude, and behavior, serving as a model of the companys values to customers and coworkers.
Collaborative Team Player : Works harmoniously with colleagues, respecting all team members, and contributing to overall team success.
Responsible and Respectful : Takes ownership of tasks, demonstrates initiative, respects others ideas, and maintains a positive environment by rejecting gossip and negativity.
Responsibilities
Greet and acknowledge all customers promptly, both in person and outside.
Gather customer information and generate accurate repair orders.
Document customer issues accurately using their own words.
Verify unit information, complete repair orders, and add helpful notes as needed.
Communicate repair estimates and track the progress of orders through to completion.
Seek assistance from the Service Manager when issues escalate beyond your control.
Follow established processes consistently to minimize errors and ensure smooth operations.
Use the ID # system to identify customer units efficiently.
Collaborate with tech support and transfer calls when necessary.
Coordinate with the receptionist to manage overflow calls.
Answer phone calls professionally, ending with a recap and a positive closing.
Assist customers with loading and unloading equipment.
Collect payments and ensure customer satisfaction at the end of service.
Assist the delivery driver and ensure professionalism in customer interactions.
Ensure excellent customer service by following every process and task with attention to detail.
Qualifications
Physical Requirements : Able to lift, carry, push, or pull up to 50 pounds and perform tasks like bending, climbing, squatting, and kneeling.
Mechanical Aptitude : Intermediate mechanical knowledge and a natural aptitude to learn more.
Basic Mathematical Skills : Able to perform basic math calculations necessary for repair work, customer orders, and cost estimation.
Computer Skills : Proficient in using dealer management software, entering repair orders, tracking progress, and utilizing basic tracking systems.
Attention to Detail : Accurate in gathering customer information, documenting issues, verifying unit details, and following processes consistently.
Problem-Solving and Adaptability : Able to quickly assess customer needs, troubleshoot issues, and escalate problems to the service manager when beyond personal ability.
Time Management and Efficiency : Capable of managing multiple tasks simultaneously, prioritizing based on urgency, and ensuring timely completion.
Dependability and Accountability : Takes ownership of tasks, follows through on commitments, and ensures deadlines and customer satisfaction are met.
Customer Service Orientation : Provides friendly, professional customer service, actively listening and addressing concerns while following proper communication protocols.
Collaboration and Teamwork : Works effectively with team members across departments to ensure a seamless and efficient customer service experience.
Communication Skills : Communicates clearly with customers and colleagues, both in person and over the phone, while adapting style to the situation.
Willingness to Work Overtime : Open to working overtime as needed to meet customer demands.
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