Service Technician - Outdoor Power Equipment (Myerstown)

Definition of a Hero in this position

• Core Values Champion: Lives with integrity, driven by service, and focused on people, reflecting the core values of our company; Integrity Centered, Service Driven, People Focused.
• Reliable and Punctual: Always on time and ready to contribute, demonstrating commitment through consistent arrival at work.
• Customer Advocate: Acts as a problem solver, analyzing team member needs and challenges to provide effective, innovative, and tailored solutions, and thereby supporting customers.
• Respect and Teamwork: Treats all team members, leaders, and customers with respect, adheres to rules, and promotes collaboration.
• Humility and Positive Communication: Teachable, values others’ ideas, avoids gossip, and always communicates respectfully.
• Professionalism and Skill: Executes duties with competence, focus, and dedication to continuous growth and improvement.
• Organization and Attention to Detail: Maintains an orderly workspace, follows consistent processes, and documents information clearly and thoroughly.
• Productivity and Initiative: Works efficiently, avoids wasting time, proactively seeks additional tasks, addresses issues, and plans for improvement.

Responsibilities

• Diagnose and Troubleshoot: Identify issues with small engines, including lawnmowers, snow blowers, chainsaws, and other equipment. Ability to diagnose and repair electronic fuel injection and hydraulic systems.
• Repair and Maintain Commercial Lawn Equipment: Perform repairs, replacements, and routine maintenance on small engines to ensure optimal performance. Types of equipment includes wheel loaders, skid loaders, compact and utility tractors, and walk behind mowers.
• Conduct Inspections: Inspect equipment to determine mechanical problems and perform tests to ensure engines are functioning correctly.
• Customer Service: Communicate with shop manager about the status of repairs, service recommendations, and provide clear estimates for labor and parts.
• Clean and Maintain Equipment: Clean and store tools, equipment, and vehicles to ensure longevity and safe operation.
• Adhere to Safety Standards: Follow all safety protocols to prevent accidents, injuries, and ensure compliance with regulations.
• Record Keeping: Maintain accurate service records, including parts used, labor hours, and work completed.
• Perform Seasonal Maintenance: Provide specialized services for seasonal maintenance, such as winterization of engines or spring startup checks.
• Assist with Training: Support new employees or trainees in learning proper techniques and safety protocols.

Qualifications

• Physical Requirements: Able to lift, carry, push, or pull up to 50 pounds and perform tasks like bending, climbing, squatting, and kneeling.
• Mechanical Aptitude: Mechanical knowledge and a natural aptitude to learn more.
• Basic Mathematical Skills: Able to perform basic math calculations.
• Computer Skills: Skilled in using dealer management software.
• Attention to Detail: Documenting issues, verifying unit details, and following processes consistently.
• Time Management and Efficiency: Capable of managing multiple tasks simultaneously, prioritizing based on urgency, and ensuring timely completion.
• Dependability and Accountability: Takes ownership of tasks, follows through on commitments, and ensures deadlines and customer satisfaction are met.
• Customer Service Orientation: Provides friendly, professional customer service, actively listening to and addressing concerns while following proper communication protocols.
• Collaboration and Teamwork: Works effectively with team members across departments to ensure seamless and efficient customer service experience.
• Communication Skills: Communicates clearly with colleagues.
• Willingness to Work Overtime: Open to working overtime as needed to meet customer demands.

Benefits:

• Eight Paid Holidays per year.
• Paid vacation policy.
• Health, vision, and dental insurance with an employee contribution.
• Company contribution toward supplemental insurances
• Retirement Savings Plan - Safe Harbor 401k with company match
• Paid phone plan.

Ebling's offers strong wages and full benefits, and we seek to promote a healthy company culture that is cheerful, safe, up-building, and honest. We are looking for applicants that are committed to these same values.