What are the responsibilities and job description for the Service Coordinator - Outdoor Power Equipment position at Ebling's ServicePlus?
Definition of a Hero in this position
- Core Values Champion: Lives with integrity, driven by service, and focused on people, reflecting the core values of our company; Integrity Centered, Service Driven, People Focused.
- Reliable and Punctual: Always on time and ready to contribute, demonstrating commitment through consistent arrival at work.
- Customer Advocate: Acts as a problem solver, analyzing team member needs and challenges to provide effective, innovative, and tailored solutions, and thereby supporting customers.
- Respect and Teamwork: Treats all team members, leaders, and customers with respect, adheres to rules, and promotes collaboration.
- Humility and Positive Communication: Teachable, values others’ ideas, avoids gossip, and always communicates respectfully.
- Professionalism and Skill: Executes duties with competence, focus, and dedication to continuous growth and improvement.
- Organization and Attention to Detail: Maintains an orderly workspace, follows consistent processes, and documents information clearly and thoroughly.
- Productivity and Initiative: Works efficiently, avoids wasting time, proactively seeks additional tasks, addresses issues, and plans for improvement.
Responsibilities
- Our Service Coordinator’s main role is to support the Service Department technicians by aiding in ways to increase shop cleanliness, workflow and equipment care.
- Maintain a high standard of cleanliness of the shop, building grounds and equipment.
- Does well with time management.
- Recognizes issues and addresses them.
Qualifications
- Physical Requirements: Able to lift, carry, push, or pull up to 50 pounds and perform tasks like bending, climbing, squatting, and kneeling.
- Mechanical Aptitude: Basic mechanical knowledge and a natural aptitude to learn more.
- Basic Mathematical Skills: Able to perform basic math calculations.
- Computer Skills: Basic skill in using dealer management software.
- Attention to Detail: Documenting issues, verifying unit details, and following processes consistently.
- Time Management and Efficiency: Capable of managing multiple tasks simultaneously, prioritizing based on urgency, and ensuring timely completion.
- Dependability and Accountability: Takes ownership of tasks, follows through on commitments, and ensures deadlines and customer satisfaction are met.
- Customer Service Orientation: Provides friendly, professional customer service, actively listening to and addressing concerns while following proper communication protocols.
- Collaboration and Teamwork: Works effectively with team members across departments to ensure seamless and efficient customer service experience.
- Communication Skills: Communicates clearly with colleagues.
- Willingness to Work Overtime: Open to working overtime as needed to meet customer demands.
Benefits:
- Eight Paid Holidays per year.
- Paid vacation policy.
- Health, vision, and dental insurance with an employee contribution.
- Company contribution toward supplemental insurances
- Retirement Savings Plan - Safe Harbor 401k with company match
- Paid phone plan.
Ebling's offers strong wages and full benefits, and we seek to promote a healthy company culture that is cheerful, safe, up-building, and honest. We are looking for applicants that are committed to these same values.
