Parts Manager

Definition of a Hero in this position

• Core Values Champion: Lives with integrity, driven by service, and focused on people, reflecting the core values of our company; Integrity Centered, Service Driven, People Focused.
• Reliable and Punctual: Always on time and ready to contribute, demonstrating commitment through consistent arrival at work.
• Customer Advocate: Listens attentively to customers. Acts as a problem solver, analyzing customer and team needs and challenges to provide effective, innovative, and tailored solutions.
• Respect and Teamwork: Treats all team members, leaders, and customers with respect, adheres to rules, and promotes collaboration.
• Humility and Positive Communication: Teachable, values others’ ideas, avoids gossip, and always communicates respectfully.
• Professionalism and Skill: Executes duties with competence, focus, and dedication to continuous growth and improvement.
• Organization and Attention to Detail: Maintains an orderly workspace, follows consistent processes, and documents information clearly and thoroughly.
• Productivity and Initiative: Works efficiently, avoids wasting time, proactively seeks additional tasks, addresses issues, and plans for improvement.

Responsibilities

• Begin each workday on time with a positive attitude, ready to provide excellent service and effective solutions.
• Work directly with the parts staff, ensuring all team members are performing to the standards established for success.
• In conjunction with the VP of Finance, maintain profitability by monitoring inventory levels, forecasting accurately, and ensuring current pricing and gross profit margins meet established goals.
• Ensure that the team consistently provides the same high-quality experience to every customer.
• Work closely with the Service Manager to ensure all special orders and repair order parts are available in a timely manner to support the shop’s operations.
• Oversee the receiving process and ensure that all incoming parts are accurately inventoried, properly stored, and stocked efficiently.
• Manage and coordinate inter-store parts transfers to ensure smooth operations and maintain inventory accuracy.
• Manage the team, responsible for teams work schedule, approve time off requests, etc.

Qualifications

• Physical Requirements: Able to lift, carry, push, or pull up to 50 pounds and perform tasks like bending, climbing, squatting, and kneeling.
• Mathematical Skills: Able to perform math calculations necessary for parts inventory management and parts pricing, understanding the difference between margin and markup.
• Computer Skills: Proficient in using dealer management software, entering sales orders, using parts lookup software and online tools.
• Tools: Skilled in operating hand and power tools commonly used to repair starter recoils, install chainsaw chains, install string trimmer heads, etc.
• Mechanical Skills: Possess a working knowledge of engine and hydraulic theory.
• Attention to Detail: Accurate in gathering information, documenting issues, verifying unit details, and following processes consistently.
• Time Management and Efficiency: Capable of managing multiple tasks simultaneously, prioritizing based on urgency, and ensuring timely completion.
• Collaboration and Teamwork: Works effectively with leaders and team members across departments to ensure a seamless and efficient customer service experience.
• Communication Skills: Communicates clearly with colleagues and customers, both in person and over the phone, while adapting style to the situation.
• Willingness to Work Overtime: Open to working overtime as needed to meet customer demands.