FLEET LEASE COORDINATOR

Overview :

E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission : to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at https : / / www.eblock.com / en-us .

The Fleet Lease Coordinator is a key player in our operations team, focused on delivering exceptional customer service and efficient administrative support. This role involves a blend of direct customer interaction, coordination with internal departments, and meticulous attention to detail, making it ideal for a proactive and service-oriented individual.

Responsibilities : What You Will Do :

• Consistently provide prompt and courteous service via email, phone, and in-person interactions, ensuring every customer experience is marked by friendliness and adherence to professional etiquette.
• Maintain a composed and professional demeanor at all times, demonstrating calmness and resilience, especially in challenging situations.
• Ensure customer queries receive efficient and courteous attention.
• Collaborate with the Mechanic Shop Coordinator to manage vehicle work orders, ensuring timely and accurate communication of vehicle issues and repair costs to customers.
• Aid in the timely and accurate updating of condition reports (CRs) post-repairs, ensuring charges are posted and work orders are closed.
• Prepare and refine sale-day announcements, including managing updates for vehicle statuses and associated inspection fees.
• Address and help resolve customer complaints in a friendly manner, escalating serious issues to the Fleet Lease Manager.
• Assist in organizing fleet lease lanes for auction sales.
• Maintain effective communication with the Fleet Lease Supervisor, ensuring adherence to directives, bulletins, and schedules.
• Coordinate supply and form orders with the Office Supervisor.
• Act as a representative for absentee seller customers on Sale Day, overseeing transactions per customer instructions.
• Contribute to record-keeping for sales promotions, advertising, and telemarketing.
• Propose improvements in customer services and procedures to the Fleet Lease Supervisor.
• Oversee Fleet Lease Accounts, ensuring compliance with sale plans and company policies, and assisting with corrective procedures.
• Monitor adherence to customer contracts and supplier agreements.

Qualifications : What You Will Need :

What We Offer :

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $19.00 - $20.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. For awareness, all active job openings are listed on our careers page, here : https : / / careers.eblock.com / careers-home / . E INC will reach out to candidates via our Application Tracking System iCIMS, LinkedIn, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.

Salary : $19 - $20