What are the responsibilities and job description for the Customer Service Specialist position at EBQ?
Summary
This entry-level position is designed to support EBQ's customer service offering. The role involves engaging with customers to address inquiries, resolve concerns, and assist with any needs including reaching out for cross-selling/upselling opportunities. The primary objective is to uphold exceptional customer service standards, respond promptly and accurately to customer inquiries, and ensure a high level of customer satisfaction.
Position Responsibilities
- Professionally communicate via phone, email, and chat to provide support and information on products or services, which can include setting appointments for the assigned customer(s)
- Field customer questions and complaints and ensure that appropriate actions are taken to resolve customer problems and concerns
- Maintain customer accounts and records of customer interactions with detail
- Continuously learn about the EBQ customers that you are supporting to provide quality customer service
- Internalize and accurately leverage EBQ processes, industry best practices, and applicable tools
- Consistently achieve or exceed monthly target(s) established by supervisor
- Retain training and direction from company leadership
- Adhere to company policies and values
- Work effectively in a collaborative work environment and professionally represent EBQ to clients
- Perform other duties as assigned
Minimum Qualifications
- Highly motivated and disciplined self-starter with excellent verbal and written communication skills
- Process-oriented
- Must be able to type a minimum of 40 wpm
Proficiency in the following tool sets is desirable but not required
- Working knowledge of Outlook, Microsoft Suite, G-Suite, and CRM systems such as Salesforce.com or HubSpot
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Must be able to lift 15 pounds at times.
EBQ is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. No visa sponsorship is available for this position.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 512-637-9696 for assistance.
Salary : $32,000 - $35,000
