What are the responsibilities and job description for the IT Help Desk Technician position at Eccezion?
Join the Eccezion Technology Team!
About Eccezion’s Business Technology & IT Services:
At Eccezion, we’re not your typical IT company. Our suite of IT services offers reliable solutions designed to help businesses manage their systems, secure their data, and stay ahead of the competition. We understand that IT troubles can cost businesses time and money, which is why we work hard to uncover smarter, more efficient solutions tailored to each client's needs.
Our team of experienced IT professionals is dedicated to providing the reliable IT systems that ensure your core functions run smoothly. From network monitoring and system upgrades to troubleshooting and proactive support, we aim to maximize your IT systems, allowing you to focus on what really matters—growing your business.
We provide a wide range of services, including managed IT services, cybersecurity training, IT consulting, and 24/7 help desk solutions. With a focus on tailored, customer-first solutions, we ensure businesses stay secure, compliant, and efficient.
Position Overview:
We are looking for an IT Help Desk Technician to join our team! In this role, you will provide essential first-level technical support to our clients and internal staff, helping them resolve a wide variety of IT issues. If you're passionate about technology, problem-solving, and delivering excellent customer service, this is an excellent opportunity for you to develop your skills in a dynamic IT environment.
Key Responsibilities:
- Serve as the first point of contact for IT support, troubleshooting and resolving hardware, software, and network-related issues
- Provide essential technical support to users, ensuring prompt and effective resolution of issues
- Administer user IDs, passwords, and access privileges for various systems
- Coordinate equipment orders and manage service calls for maintenance and repairs
- Follow established maintenance protocols to ensure systems remain secure and operational
- Answer phone inquiries, respond to tickets and alerts, and assist with escalated issues when necessary
- Administer help desk software and track all requests, ensuring timely resolution
- Assist with various IT-related tasks as assigned by the team
Qualifications:
- 1-2 years of experience in IT support or a related field
- ITIL Certification preferred, but not required
- Familiarity with Microsoft Active Directory for user management, including password resets and account administration
- Experience with imaging PCs/Laptops and basic networking (LAN)
- Knowledge of printer/fax troubleshooting, maintenance, and support
- Strong skills in laptop/desktop hardware support
- Proficiency with Microsoft Office Suite and troubleshooting skills (Word, Excel, PowerPoint, etc.)
- Excellent communication skills to effectively interact with users and clients
- Familiarity with help desk/ticketing systems, mobile device troubleshooting, and antivirus software
- Experience configuring email clients (Outlook, mobile phone email setup, etc.)
- Strong technical troubleshooting skills and problem-solving abilities
- Ability to travel within the Chicago area and surrounding suburbs (reliable transportation required)
Why Eccezion?
At Eccezion, you’ll join a team of skilled IT professionals working together to deliver efficient, innovative, and client-focused solutions. We offer a collaborative and supportive work environment, along with opportunities for professional growth and development. If you're looking for a place where you can grow your career in IT while helping businesses thrive, Eccezion is the perfect place for you!
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Ability to Relocate:
- McHenry, IL: Relocate before starting work (Required)
Work Location: In person
Salary : $40,000 - $50,000
