What are the responsibilities and job description for the IT Support Specialist - Level 1 position at Eccezion?
About Eccezion’s Business Technology & IT Services:
At Eccezion, we provide reliable IT solutions to help businesses manage their systems, secure their data, and stay ahead of the competition. Our team of experienced IT professionals is committed to delivering the IT services you need to ensure your core functions run smoothly, efficiently, and securely.
We offer a wide range of services, including network monitoring, system upgrades, data recovery, managed backups, cloud solutions, cybersecurity training, and more.
Position Overview:
We’re looking for a motivated and customer-focused IT Support Specialist Level 1 to join our team! In this role, you’ll provide top-notch technical support to both our clients and internal staff, resolving a variety of computer-related issues. If you enjoy solving problems and are passionate about technology, this is the role for you!
Key Responsibilities:
- Provide technical assistance for hardware, software, and networking issues
- Troubleshoot and resolve issues for clients via phone, in person, or electronically
- Recommend and implement hardware and software improvements
- Document system performance, bugs, and troubleshooting steps to ensure smooth operations
- Follow security protocols and ensure all systems are ready for users
- Assist in the deployment of workstations, wireless systems, backup appliances, and mobile devices
Qualifications:
- 1-4 years of experience in IT support or a related field
- Associate’s Degree in IT, Computer Science, or a related field (preferred)
- Strong troubleshooting and critical thinking skills
- Excellent communication skills to build rapport with clients and colleagues
- A positive and professional attitude with a customer-first mindset
- Familiarity with hardware, software, and network administration is a plus
If you’re ready to join a dynamic team and help businesses thrive through technology, we’d love to hear from you!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: In person
Salary : $50,000 - $60,000
