What are the responsibilities and job description for the ECCO Equipment Controls Company | Inside Sales Representative position at ECCO Equipment Controls Company?
JOB TITLE : Inside Sales Representative - TX
SUMMARY :
Our ideal candidate is an experienced professional with a knowledge of sales and customer service best practices. You should thrive in a team environment and have a positive attitude, LIKE to talk to people, and even better LOVE to listen. The inside sales role requires quick thinking and flexibility to adjust when met with challenges to meet customer expectations. Your actions should demonstrate that you appreciate the importance of the role you play in the organization.
RESPONSIBILITIES :
- Effectively communicate with customers and co-workers.
- Establish and maintain professional relationships with customers, suppliers, and co-workers.
- Demonstrate methods of using products and resolving customer queries by assisting customers with sizing and product selection.
- Understand and anticipate the needs and expectations of each customer and provide relevant alternatives or solutions as needed.
- Utilize CRM software to handle incoming customer inquiries, generate price quotations, enter sales orders, process change orders, check stock status, provide order acknowledgements, and process cancellations proficiently and efficiently.
- Manage order schedules, partial shipments, and order adjustments.
- Verify customer credit status prior to processing orders.
- Validate and update customer information using customer database.
- Contact vendors for current pricing, availability, lead times, and delivery schedules.
- Consult with supervisor and other personnel to resolve and / or escalate suggestions and complaints, such as equipment performance, output quality, warranties, and work schedules.
- Generate and manage weekly sale transaction reports in sales tool and report key findings to management team.
- Supply technical assistance / troubleshooting for product offering.
- Possess the ability to learn and understand the natural gas supply chain.
- Perform other duties as assigned.
QUALIFICATIONS / EXPERIENCE :
EDUCATION :
WHAT WE OFFER : On-site training, generous compensation based on experience, full benefits; health, dental and vision starting immediately. Also includes paid time off, life insurance and 401k.
WHO WE ARE : A Privately owned National, Specialty Master Distributor of natural gas measurement products and solutions. We are seeking a hardworking team player to join our team. www.Equipmentcontrols.com
