What are the responsibilities and job description for the Phone Agent/Prescription Assistance Specialist position at ECHO Community Health Center, Inc.?
JOIN OUR TEAM AND MAKE A DIFFERENCE!
We are seeking a full-time Phone Agent/Prescription Assistance Specialist at our John Street location.
Schedule: Monday - Friday, 8am - 5pm OR Monday - Friday 7:30am - 4:30pm.
ECHO Community Healthcare is a Federally Qualified Healthcare Center that provides quality healthcare to all members of our community, including the insured, uninsured, under-insured and homeless.
We currently employ over 150 dedicated team members who truly embrace the mission of serving and making a difference in the lives of others in a positive, supportive and collaborative environment.
We serve a population of approximately 15,000 and provide various clinical and community outreach services at six full time clinics.
NO EVENINGS OR WEEKENDS-13 PAID HOLIDAYS! BENEFITS DAY 1!
Job Summary
Answer inbound calls and manage patient appointments. Complete telephone encounters and send to appropriate discipline. Manage fax inbox and scanning for the clinic. Responsible for the collection of patient records from new patients prior to scheduled appointments. Assists patients with the proper forms and authorization to obtain their prescriptions through a pharmaceutical company at reduced or no cost. Duties include client registration, income verification, basic data entry, form completion, and office communication with other professionals.
Schedule:
- 8 hour shift
- Monday to Friday
Please, no phone calls.
BENEFIT PACKAGE:
ECHO Community Healthcare is committed to creating the best possible work environment for our employees and offers a competitive compensation and benefits package including Medical, Dental, Vision, Generous PTO, Basic and optional life insurance, EAP, 403(b) to include 50% employer match.
Visit our website, www.echochc.org, to apply online and learn more about us!
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- High school diploma or equivalent.
- Basic computer and typing skills and knowledge of Windows.
- Ability to work in collaboration with other personnel and health associates.
- Ability to deliver excellent customer service.
- Strong communication skills and ability to multi-task
- Reliable means to get to work and to/from clinics sites, as needed to meet organizational goals.
