Robotics Specialist

ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

ECHO Robotics is seeking a Robotics Specialist to join our rapidly expanding robotics division. This exciting opportunity involves becoming an expert in a diverse range of products, including four robotic mowers, two robotic ball pickers, and GNSS RTK navigation equipment. The role focuses on troubleshooting, education, and customer support while fostering innovation within the team. 

The salary range for this position is $50,000 - $65,000 based on experience and qualifications.

This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.

ECHO’s benefits include:

• 11 paid holidays
• Extremely affordable medical, dental, and vision insurance
• PTO
• 5% 401k match
• Tuition reimbursement
• Annual performance bonus

Duties/Responsibilities: 

• Master the installation, usage, and troubleshooting of all products.
• Train with design engineers, application engineers, sales managers, and service technicians for a well-rounded understanding.
• Provide technical assistance through phone, email, and chat for all robotics products.
• Serve as the main communication hub for customers, redirect issues as needed, and maintain a ticketing system to track resolutions.
• Create and manage training materials, including PowerPoint presentations, online modules, and videos.
• Lead in-person training for dealers, end users, and internal teams.
• Assist in integrating the CRM system with production and operational databases.
• Manage social media accounts, ensuring consistent engagement with users.
• Write newsletters, bulletins, and marketing materials to support the dealer, distributor, and user network.
• Develop content to educate users and promote product features.
• Monitor product performance, identify trends in failures, and relay insights to the engineering team.
• Visit customer sites to collect feedback and objective test data.
• Develop internal tools to enhance operations through automation, analysis, or improved workflows.
• Tackle miscellaneous tasks as they arise, contributing to overall organizational success.

Job Experience/Skills: 

• Advanced proficiency in Microsoft Office Suite, written/verbal communication, and educational content creation.
• Experience with Python for organizing and analyzing datasets.
• Familiarity with HubSpot or other CRM tools, GNSS, RTK technology, C#, and Visual Studio.
• Skilled in video/audio editing, Adobe Photoshop, and Illustrator.
• Strong understanding of electrical and mechanical systems.

Education: Associate’s degree or higher in engineering/technical disciplines or equivalent experience.

Travel:  30% domestic and 10% international travel.

Equal Opportunity Employment:

We are an equal opportunity employer. We welcome all applicants.

E-Verification:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Salary : $50,000 - $65,000