What are the responsibilities and job description for the Customer Service Team Member position at ECI Group Inc.?
At EGI Group, our sole focus is delivering notable services to our clients and customers. Our entry-level Customer Service Team Member is integral to our customer relations and sales efforts. We are a diverse team working together to ensure a positive and exhilarating experience for our entry-level Customer Service Team Member team and all our clients and customers.
We provide the necessary resources for our Customer Service Team Member to be successful. We possess a motivating environment that encourages professional growth from entry-level to our team. Career possibilities are limitless with EGI. As an entry-level Customer Service Team Member, you will have the ability to optimize your experience with training in all departments of our firm such as Sales, Marketing, and Business Development.
Entry Level Customer Service Team Member Responsibilities:
- Work directly with other CSRs and Sales Management staff to provide accurate information and superior customer service contributions to boost company reputation and stature
- Deliver extraordinary customer care by responding to customer concerns knowledgeably and empowered to provide consistent and impeccable customer experience during the sales process
- Establish customer accounts, review and accurately enter sales order information, and handle confidential client information
- Meet or exceed daily business goals and expectations to increase profit margins and sales revenue
- Ensure that customers have a positive experience by exhibiting supportive behaviors, collaboration, and an enthusiastic, positive attitude.
- Educate customers on product features, values, and any deals or promotions
Entry Level Customer Service Team Member Requirements:
- 1-2 years of customer service or sales experience
- High school Diploma / GED
- Effective and persuasive communication and negotiation skills
- Goal-oriented and resourceful
- Trustworthy and Reliable: Ability to handle confidential and sensitive information
- Exceptional organizational and time-management skills
- Immaculate decision making and problem-solving abilities
- Passion for building customer loyalty through remarkable listening, relationship building, and strong written and verbal communication
Job Type: Full-time
Pay: $800.00 - $1,200.00 per week
Benefits:
- Health insurance
Shift:
- 8 hour shift
- Day shift
Work Location: On the road
Salary : $800 - $1,200
