What are the responsibilities and job description for the Licensed Commercial Insurance Customer Service Representative position at My Member Insurance Agency?
If you are looking to work for a well-established, best-in-class insurance agency, then apply today! Come join an agency that is committed to helping our clients choose the best insurance coverage to meet their needs, while providing every customer with the all-star service they deserve!
If you are hard-working and have strong communication skills, then this role as a Commercial Insurance Customer Service Representative could be for you. This position provides for opportunities for personal and professional growth to continue to develop your insurance career.
All applicants will receive an online assessment immediately after applying. Incomplete assessments will not be considered further for this position.
Benefits
Annual Base Salary Based on Experience
Health Insurance
Dental Insurance
Vision Insurance
Mon-Fri Schedule
Tuition Reimbursement
Hands on Training
Parental Leave
Disability Insurance
Life Insurance
Career Growth Opportunities
Retirement Plan
Evenings Off
Paid Time Off (PTO)
Flexible Schedule
Work from Home
Responsibilities
Foster strong relationships with current customers and Commercial Producers to maintain a high level of client retention and product loyalty.
Efficiently manage workflows using agency's management system and procedures, ensuring thorough documentation and workload organization.
Service existing customers with policy or service related requests, such as production of Evidences of Insurance, Auto Insurance Certificates, and insurance verification in a timely manner. Review and endorse policies correctly and efficiently to reflect the needs of the insured.
Handle all aspects of Certificate of Insurance requests from commercial clients.
Receive and submit claim information on customer's behalf and act as client's advocate.
Assist in development of business relationships with insurance carrier personnel, including working with underwriters and clients to resolve any underwriting challenges that may arise.
Requirement
Great Customer Service skills
Proficiency to multi-task, follow-thru and follow-up.
Confident, self-starter who works well independently.
Ability to perform at a high level in a dynamic, developing, change-embraced environment.
Works well with other employees and is a team player with a positive attitude.
1 years experience within P&C Industry is required. Property & Casualty insurance license is preferred - if not completed at time of hire, expedited completion is expected.
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