Customer Relationship Manager

Are you ready to join a locally owned company with a fun work environment? Do you love helping people? Well, look no further for your next opportunity. For 40 years Roto-Rooter has been the name homeowners and businesses rely on for plumbing & drain cleaning services in the Upstate. We get to save the day, every day!

We are in search of the best Customer Relationship Manager (CRM) (traditionally called a CSR) in Greenville, SC and the surrounding areas. If you have CSR and/or dispatching experience, enjoy helping people and work hard to get the job done, we want you! Our Customer Relationship Managers work Monday through Friday 7:30 AM-5:00 PM, with a rotating weekend schedule. Our team members typically work one Saturday and one Sunday every six weeks.

The selected candidate will have a dynamic phone presence, excellent problem solving and customer service skills, and a working knowledge of computer software. We are looking for an energetic, self-starter who will put the customer first!

Essential functions of the position include:

• Providing WOW! customer service through answering phones, scheduling jobs, communication and follow-up with our customers, service professionals and vendors.
• Communicate with, route & dispatch service professionals efficiently to maximize their productivity and ensure a WOW! customer experience.

Benefits:

• Medical, Dental and Vision Insurance
• Retirement Plan with Employer Match
• Monthly Performance Bonuses
• Paid Time Off, Unpaid Time Off, Remote Work Hours and Paid Holidays
• School Supply Program
• Roto-Rooter Advantage Benefits
• Company Events
• Continuing Education/Training
• Company-Supplied Life Insurance Policy

Job Requirements:

• Ability to communicate telephonically
• Good knowledge of telephone and computer systems which includes accurate and efficient keyboarding (data entry and typing skills)
• Consistently strive to minimize the handle time of inbound calls while maintaining quality and full conformance with defined process requirements and business rules
• Plan and organize work to maximize productivity in all customer service activities
• Consistently handle customer contacts in full conformance with defined process requirements, quality standards, and business rules
• Respond to constructive feedback in a positive and professional manner
• Ability to meet and exceed department goals and guidelines
• Willingness to cross-train in other platforms
• Consistently meet and exceed individual performance goals
• Take appropriate actions to address all noted areas for improvement
• Speaking in a clear and concise manner
• Active listening skills giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Service orientation - actively looking for ways to help people
• Writing - communicating effectively in writing as appropriate for the needs of the customer and client.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.